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oneview rma option on tab


Userlevel 1
Hi all

Can anyone tell me where the option to rma a device is in oneview/netsight. I know it is on a tab, but i have spent a hour looking for it. Or was i dreaming?

11 replies

Userlevel 4
Network Tab
Devices right click a device in the Tree, should be under Support option

Userlevel 1
Hi

Can't find it. See image

Userlevel 7
Justsomebodi wrote:

Hi

Can't find it. See image


what version is installed, might be that it makes a difference.
Userlevel 1
Justsomebodi wrote:

Hi

Can't find it. See image


Hi Just upgraded to

7.0.5.12
Userlevel 7
Justsomebodi wrote:

Hi

Can't find it. See image


sorry but I also can't find the "support" option - I'm also running 7.0.5

could it be that it's not enabled for every model ?

looks like we must wait for someone else to answer that
Userlevel 1
Justsomebodi wrote:

Hi

Can't find it. See image


Maybe dropped the feature in 7.0.5?
Userlevel 7
Justsomebodi wrote:

Hi

Can't find it. See image


I've also checked a other installation that has 6.3 installed and also didn't find it.
I wonder whether it has something to do with the device type so that it's only available for some devices.
Userlevel 1
Justsomebodi wrote:

Hi

Can't find it. See image


Possibly, that may explain why i have seen the option but can't find it now.
Userlevel 4
Justsomebodi wrote:

Hi

Can't find it. See image


It will show up if beta features are enabled. It's been around for a few versions which would explain why you might have seen it somewhere but not normally
Userlevel 7
Justsomebodi wrote:

Hi

Can't find it. See image


Thanks Thomas.

Just in case someone else dosn't like to waste 10minutes of his life searching for the right option in EMC below a screenshot = you need to select the "Adcanced" level in the upper left puill down field to get to the beta option.

Userlevel 1
Justsomebodi wrote:

Hi

Can't find it. See image


Really confused as I have seen it without the Beta Option being enabled on my Netsight, but at least i now know i wasn't dreaming and the option does exist.

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