Question

Sending XMC alerts and two prong auth from Extreme Captive Portal

  • 6 September 2019
  • 9 replies
  • 124 views

Userlevel 1
I am trying to direct my XMC alerts from Extreme Captive Portal to Office365 instead of Exchange, but it does not seem to work as I cannot set up to authenticate the user. Has anyone had any success with and can advise me how best to proceed?

9 replies

Userlevel 6
Hello,

Check out the following article and let me know if it is what you're looking for:

https://gtacknowledge.extremenetworks.com/articles/How_To/000001549

Thanks
-Ryan
Userlevel 1
Ryan,

Very good this took care of a big part of the issue I was experiencing with my ALerts, however, I still have one more hurdle to overcome. Do you know where I can find any similar settings within the Captive Portal? We had setup a vendor portal for two pronged authentication and the replies containing the validation codes does not get sent. Therefore like a began to state earlier there must be an additional setting in the ECP for this. Any suggestions?
Userlevel 6
Hello Dean,

Are you trying to do External Captive Portal with an EWC?

We're not talking any captive portal services provided from Extreme Control or XCA correct? This is a 3rd party portal looking to send back a token to complete captive portal outside of Extreme gear correct?

I need more details on what's being used for your ECP as I'm not sure what you have.

Are you doing Extreme Control portal with validation enabled to send SMS or email codes?

Thanks
-Ryan
Userlevel 1
Yes ECP with an EWC, and validation enabled to send SMS or email codes.
Userlevel 6
As long as XMC is successfully sending email it should also resolve sending of SMS and email codes. The Control appliance uses it's web service connections to XMC to have XMC source the email.

You should only need to enable verification and set it to use ""SMS Text or Email".

After resolving the authentication to email issues can you confirm verification emails are not being sent?

Thanks
-Ryan
Userlevel 1
I receive alerts as indicated, however, the validation codes are still not being sent.. With this I believe all the SMTP settings are correct only the verification codes aren't delivered which makes me believe they are controlled elsewhere. Thanks you for your diligence
Userlevel 6
I suggest you create a case with GTAC.

You can take a trace on the XMC server to see if the email is sent. Other than that we'll need to enable some specific debug on the NAC appliance to see the email request sent.

Sometimes the SMS message contents cause issues with their delivery. There are message keys in the NAC you can try to modify.

https://gtacknowledge.extremenetworks.com/articles/Solution/NAC-Captive-Portal-SMS-Verification-Texts-to-T-Mobile-Devices-Arrive-Blank

Not your issue, but a different type of problem resolved by message keys.

First I would see if the email is being sent to the vendor thought a tcpdump. We will send an email to the #@att.com (Or whatever carrier was provided)

Thanks
-Ryan
Userlevel 1
Ok I was hoping this would be something simple. I will need to put this on hold a bit and circle back when time permits or this becomes an urgent priority. Thank you again for all your help. Dean
Userlevel 5
Hi Dean,

What about going to message strings editor and adjusting registrationVerificationEmailSentFromAddress to the e-mail you have configured for XMC to send alarms? I had such issue few days ago and this was the solution apparently.

Hope that helps,
Tomasz

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