We bought NMS-BASE-250 with one year service contract on 11/27/2015. NMS-Base is sufficient for what we use it for. We did not renew service contract after it ended at 11/26/2016. Now as the version 8 is GA and we need a service contract for licence upgrade we decided to buy one year servcice contract. We generally do our purchases at the end of the year.
When we asked about 1 year contract, our local reseller said new contract will begin on the date our first contract ended, that is 11/27/2016. So if we buy a new 1 year contract on 11/28/2017 will we have nothing for what we pay for? Because for the reseller new contract will be Start Date :11/27/2016 – End Date: 11/26/2017 so it will be automatically expired the the we pay it for?
I hope someone can clarify this.