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Upgrade Netsight suite 7.1.3.25 to 8.0.4.54 failed.


Userlevel 2
We have Netsight Suite 7.1.3.25 (Ubuntu) running on VMware. i am trying to upgrade to 8.0.4.54.

Downloaded "ExtremeManagementCenter_Suite_8.0.4.54_64bit_install.bin" file and copied this file to the /root directory on NetSight appliance.

>> SSH to the appliance
>> chmod 755
ExtremeManagementCenter_Suite_8.0.4.54_64bit_install.bin
>> ./ExtremeManagementCenter_Suite_8.0.4.54_64bit_install.bin

But OS upgrade failed as below:

Calculating MD5 checksum to compare to factory MD5 checksum: 5a399533c1dd1f0482fd3d0cd16f51c0.Factory MD5 checksum: 5a399533c1dd1f0482fd3d0cd16f51c0 matches run time MD5 checksum: 5a399533c1dd1f0482fd3d0cd16f51c0, continuing...
Compatible previous Extreme Management version verified.
Current OS version is 12.04
Are you using an HTTP Proxy to access the internet for this device? (y/N)n
Internet connectivity verified.. Continuing.
WARNING: The Ubuntu OS and kernel will be upgraded during the installation. It could take
a significant amount of time to complete the installation (times may vary depending on the
internet connection speed and system resources). Customer-installed software packages may
may not work as intended after the OS upgrade. A reboot is required upon completion of the OS upgrade.
Would you like to continue, and automatically reboot after the installation is complete? (Y/n): Y
Proceeding...
Removing old Postgresql packages
dpkg: warning: there's no installed package matching postgresql*
Updating apt..
Cleaning up unused packages..Performing OS upgrade, upgrade speed may vary depending on the strength of the internet connection...
OS Upgrade failed. Exiting.[/code]

And also to verify DNS resolution is successful:
wget -v http://security.ubuntu.com/ubuntu

--2017-11-08 18:42:32-- http://security.ubuntu.com/ubuntuResolving security.ubuntu.com (security.ubuntu.com)... 91.189.88.152, 91.189.91.23, 91.189.91.26, ...
Connecting to security.ubuntu.com (security.ubuntu.com)|91.189.88.152|:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: http://security.ubuntu.com/ubuntu/ [following]
--2017-11-08 18:42:33-- http://security.ubuntu.com/ubuntu/
Reusing existing connection to security.ubuntu.com:80.
HTTP request sent, awaiting response... 200 OK
Length: 1768 (1.7K) [text/html]
Saving to: 'ubuntu.3'
100%[==========================================================================================>] 1,768 --.-K/s in 0s
2017-11-08 18:42:33 (350 MB/s) - 'ubuntu.3' saved [1768/1768][/code]
Thanks in advance.

3 replies

Userlevel 4
Hi Yakup,

seems os upgrae itself failed here,

please check below kbs,

https://gtacknowledge.extremenetworks.com/articles/Solution/NetSight-8-0-upgrade-fails-with-Internet...

https://gtacknowledge.extremenetworks.com/articles/Q_A/What-do-I-collect-if-the-Extreme-Management-C...

Thanks,
Suresh.B
Userlevel 2
Hi Suresh,

I guess the first article is about internet connection problem. I think according to the messages internet connection and dns resolution is verified.

And the second article is about collecting upgrade logs then suggests to create a case with GTAC. Unfortunately we do not have support for GTAC.

Any help will be appreciated. Thanks all.
Userlevel 2
Hi all,

The problem is solved by deploying clean install of the ova or ISO for version 8.0.4.54 , then restore the database to it from version 7.1.3.25 as mentioned at the first link Suresh sent above.

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