How to open case the enterasys switches


Userlevel 1
Hello everybody
I want to know where or how I can open cases the enterasys switches, i have one switch with PoE problems. Thanks.

3 replies

Userlevel 7
Hi Susana,
Please start with this article: How to contact Extreme Networks Global Technical Assistance Center (GTAC)
Userlevel 1
Hi Susana,

see this article: https://gtacknowledge.extremenetworks.com/articles/How_To/Create-a-Case-via-New-Portal

Regards
Engin
Userlevel 1
Hello Guys,

Thanks for your response, but i write the serial number and the GTAC does not recognize
I have the case and I write serial number the switch and appear in the investigation

Also, I see that there are no enterasys options.

Thanks.

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