Solved

Extreme switch summit x460

  • 5 September 2019
  • 3 replies
  • 109 views

Dear All,
I hope nobody will fell offended by the low level question.... but I really have an important doubt and I think the only independent support I can get is from this community.
I'm supporting, for a strategic business project, a customer that has quite big warehouse with some offices. I'm not supporting him from an infratructure point of view, but he sent me a question on some costs.
In the building there are some Summit X460, a firewall and all the networking appliance.
His question is related to the analysis of the company that currently manages this infrastructure.
I've seen an invoice that he received in which I see a year fee for the Advance Edge Licence X460 - TAC & OS software.
he bought (and payed) the Summit X60, 2 years ago...
why he as to pay this year fee? is it a licence for the software used? or is this the maintenance and the warranty for the appliance?
the software licence cannot be bought togheter with the Summit and then DON'T pay every year for this fee?
thank you for your help, and sorry for the stupid question
Andy
icon

Best answer by B-rad 5 September 2019, 22:01

We have a support entitlement called "TAC and OS Support", is that what it is? If so, that could be a yearly fee.

Software licenses are separate, and once enabled on the switch, live and die with that switch. If the switch needs to be RMA'd, a separate license will be provided for the replacement.
View original

3 replies

Userlevel 5
We have a support entitlement called "TAC and OS Support", is that what it is? If so, that could be a yearly fee.

Software licenses are separate, and once enabled on the switch, live and die with that switch. If the switch needs to be RMA'd, a separate license will be provided for the replacement.
that is exactly the explanation i was looking for!! that's great, thank you very much...
another small question: does exist somewhere a standard price list of the TAC and OS Support ? just to compare to the one that I received. I really don't believe in the price they showed
Userlevel 5
that is exactly the explanation i was looking for!! that's great, thank you very much...
another small question: does exist somewhere a standard price list of the TAC and OS Support ? just to compare to the one that I received. I really don't believe in the price they showed



Its likely correct. Any price that I give you isn't going to include any discounts or incentives that may have been applied. The partner listed on the invoice should be able to get you started if you can get in contact with them.

Reply