How do I set X440-24p back to Factory Default?


So I setup this new out-of-box switch, I set the admin password, but I can no longer get into it. I obviously set the password to something that I can't seem to replicate. Anyways I am trying to set the switch back to factory default but I am not able to. I go into the bootloader by holding the space bar a the appropriate time. From there all documentation states to perform a config none command and reboot. Well this command is not accepted, it doesn't recognize the 'config' command. I have called TAC and they sent me the same documentation in which I have already read. I have not disabled the failsafe-account, but still has default username and password, but I don't know what they are. There is conflicting documentation on this, TAC stated that has to be manually set, other documentation states TAC has a utility to determine the creds for me. So what is the real deal here????? Getting frustrated.

29 replies

Userlevel 6
Hey Jason

There are actually two boot options first is the boot strap and the second is the boot loader.

When you power up the switch and hold the spacebar you first go into the boot strap. You need to then type boot and continue to hold the space bar and that will take you to the boot loader that is where you put the config none.

Please let me know if this helps
P
Hey Jason

There are actually two boot options first is the boot strap and the second is the boot loader.

When you power up the switch and hold the spacebar you first go into the boot strap. You need to then type boot and continue to hold the space bar and that will take you to the boot loader that is where you put the config none.

Please let me know if this helps
P
Thank u Paul Russo,
I am in the BootROM> I am only given 1 option to boot into. There are not 2 options.
Userlevel 6
if you hit ? what menu do you get?

P
Gives me the help menu same as pressing 'h' or 'help'

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.29 14:10:13 =~=~=~=~=~=~=~=~=~=~=~=

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2013 Extreme Networks, Inc.

BootRom > config factory_default
config: Command not found. Try 'h' for help!

BootRom > h
Boot and Load
--------------
pboot boot
oload load memory from hostport
load load file
boot boot an image
Misc
--------------
loader Sets which BootLoader BootStrap will boot
call call function
devls list devices
reboot Reboot system (hard reset)
flash program flash memory
show display information
Debugger
--------------
more...
Userlevel 6
yes can you cut and paste that here?

P
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.29 14:10:13 =~=~=~=~=~=~=~=~=~=~=~=

Extreme Networks

Alternate BootStrap Image

Starting CRC of Default image

Using Default image ...

Extreme Networks

Default BootLoader Image

DRAM Post

Press and hold the to enter the bootrom.
Copyright 2003 - 2013 Extreme Networks, Inc.

BootRom > config factory_default
config: Command not found. Try 'h' for help!

BootRom > h
Boot and Load
--------------
pboot boot
oload load memory from hostport
load load file
boot boot an image
Misc
--------------
loader Sets which BootLoader BootStrap will boot
call call function
devls list devices
reboot Reboot system (hard reset)
flash program flash memory
show display information
Debugger
--------------
more...
What bothers me is that is starts of with 'Alternate Bootstrap Image'
Userlevel 6
ok so type boot and continue to hold down the space bar until you go into the next command line. then do the config command and let me know

P
ok, been there done that, trying again.....
It just starts loading the XOS image. Doesn't go to another cmd line, doesn't prompt for the bootloader again. 😞
Userlevel 6
ok thanks
P
Here is the output



BootRom > boot







Loading EXOS Image ...







Running Image ...







Starting ExtremeXOS 15.3.1b4



Copyright (C) 1996-2013 Extreme Networks. All rights reserved.



Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135; 7,448,045; 7,447,777; 7,453,874; 7,463,628; 7,483,370; 7,499,679; 7,502,374; 7,539,750; 7,522,516; 7,546,480; 7,552,275; 7,554,978; 7,558,273; 7,568,107; 7,577,996; 7,581,024; 7,580,409; 7,580,350; 7,584,262; 7,599,292; 7,602,721; 7,606,249; 7,606,240; 7,606,263; 7,613,209; 7,619,971; 7,646,773; 7,646,770; 7,649,879; 7,657,619; 7,657,635; 7,660,259; 7,660,894; 7,668,969; 7,672,228; 7,675,915; 7,689,678; 7,693,158; 7,710,993; 7,719,968; 7,724,734; 7,724,669; 7,733,899; 7,752,338; 7,773,507; 7,783,733; 7,792,058; 7,813,348; 7,814,204; 7,817,549; 7,817,633; 7,822,038; 7,822,032; 7,821,931; 7,823,199; 7,822,033; 7,835,348; 7,843,927; 7,856,019; 7,860,006; 7,889,750; 7,889,658; 7,894,451; 7,903,666; 7,908,431; 7,912,091; 7,936,764; 7,936,687; 7,944,942; 7,983,192; 7,990,850; 8,000,344; 8,055,800; 8,059,658; 8,072,887; 8,085,779; 8,107,383; 8,117,336; 8,117,657; 8,135,007; 8,139,583; 8,159,936; 8,160,074; 8,161,270; 8,174,980; 8,204,070; 8,208,418; 8,233,474; 8,255,996; 8,274,974; 8,279,874; 8,295,188.











(pending-AAA) login:







Authentication Service (AAA) on the master node is now available for login.
Userlevel 6
thanks Jason

This is strange. I dont have one in front of me let me check.

P
We have tried downloading an image from a tftp server, no dice comes back with not enough space. But it does reference a recovery image, and we can't find one available.
Userlevel 4
BootRom > config none

config: Command not found. Try 'h' for help!



If we upgrade switch to any EXOS software from BOOTROM, it will erase all information from flash memory (including configuration, XOS image file). Therefore, it will allow you to login into the switch using the default username and password, but it will not show “config none” command. To provide more security we have disabled the “config none” command in 2.0.2.1 bootrom(Latest).
Well that gets the big WTF

Make it more secure from the BOOTLOADER you disable the command to reset the config, ok whatever. How do I reset the config?? I have definitely tried downloading an image and it states its too large try increasing block size.......
Userlevel 4
You may try to downgrade the bootrom version to get the "config none" command back, but it is not recommended.
That is an awesome idea, where do I download a bootrom version from???
Userlevel 4
Call the TAC and ask bootrom 2.0.1.7 which has config none command.
Well it now looks like the image download is working now. We tried a different tftp server software and that handles it apparently. It appears to download once at a block size of 1428, but then downloads it again at a smaller block size of 512. I don't know why it needs to download it twice but its done formatting the partitions and is now installing the image.

Bad TFTP server software: Blue Pumpkin

Good TFTP server software: WinAgents

We also placed the switch address within the same Class C address range even though they are in a Class B subnet.
That did seem to work, thx for your help.
Userlevel 4
No issue.. Let us know if you need any more information ..


I'm in the same boat as Jason, the other night I changed password for admin and typed ENCRYPTION, as this is what I would have done with a Cisco. Big Mistake, now I cannot login, as I deleted user account and did not setup failsafe.

I also typed ENCRYPTION on the backdoor account I created for myself.... BIG DUMMY. Why doesn't the manual tell you the SEVERE consequences of using the word encryption? IE: IF you fail to record the HASH of the password you entered entered you will NOT be able to log in to the account.

Removing the config.none command seems like a HORRIBLE idea causing maximum anguish for customers who have already made a mistake, by not leaving a method to default switch available.. Is extreme worried about someone breaking into a secure room or data center and stealing a switch and then hacking the config??

So please, What do I need to type from BootRom > in order to get this switch running again?

PC has IP address of 10.0.1.21/24
Do I plug patch cable into MGT port on switch?

I have solar winds TFTP server running on my PC and used it to get SummitX-15.3.1.4-patch1-19-ssh.xmod installed on the switch before I tanked it.

Thanks,

Jason Cohenour
I'm in the same boat as Jason, the other night I changed password for admin and typed ENCRYPTION, as this is what I would have done with a Cisco. Big Mistake, now I cannot login, as I deleted user account and did not setup failsafe.

I also typed ENCRYPTION on the backdoor account I created for myself.... BIG DUMMY. Why doesn't the manual tell you the SEVERE consequences of using the word encryption? IE: IF you fail to record the HASH of the password you entered entered you will NOT be able to log in to the account.

Removing the config.none command seems like a HORRIBLE idea causing maximum anguish for customers who have already made a mistake, by not leaving a method to default switch available.. Is extreme worried about someone breaking into a secure room or data center and stealing a switch and then hacking the config??

So please, What do I need to type from BootRom > in order to get this switch running again?

PC has IP address of 10.0.1.21/24
Do I plug patch cable into MGT port on switch?

I have solar winds TFTP server running on my PC and used it to get SummitX-15.3.1.4-patch1-19-ssh.xmod installed on the switch before I tanked it.

Thanks,

Jason Cohenour
My switches are Summit X440-48p Purchased last week.

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