How to check License activated or not?


Userlevel 6
Hi, all!

How can we check is License activated or not?
I mean that I have Voucher Number and want to check is Customer generate license?

In eSupport this feature very-very limited and there is don't shows all activated Vouchers.

Thank you!

6 replies

Userlevel 7
If you'll email me the voucher number, I'll check it for you. Definitely don't post it here 🙂 I'll also take a look to see if there's anything I can do in your eSupport account that may help.
Userlevel 6
Hi, Drew!

Main question how Extreme Distributor (like our company) can see this information?
Because sometimes I generate license (I can see this) and sometimes license generate Customer (I can't see this)

Thank you!
Userlevel 7
Alexandr P wrote:

Hi, Drew!

Main question how Extreme Distributor (like our company) can see this information?
Because sometimes I generate license (I can see this) and sometimes license generate Customer (I can't see this)

Thank you!

I'm not sure I can answer that question, but I can confidently say this is something we are intending to fix in our new support portal.
I have an idea to experiment with on how to resolve your concern for this particular customer's account, but I don't want to discuss it here.
Userlevel 4
Alexandr P wrote:

Hi, Drew!

Main question how Extreme Distributor (like our company) can see this information?
Because sometimes I generate license (I can see this) and sometimes license generate Customer (I can't see this)

Thank you!

Hi Alexandr,

I think that the license information should be visible only for the entitlements owner, and not for all other regardless of who it is partner / distributor / customer.
Userlevel 6
Alexandr P wrote:

Hi, Drew!

Main question how Extreme Distributor (like our company) can see this information?
Because sometimes I generate license (I can see this) and sometimes license generate Customer (I can't see this)

Thank you!

Hi, Nikolay!

Thank you for answer, but main reason for this post is find possibility to check - Voucher is activated or not.
Userlevel 4
Alexandr P wrote:

Hi, Drew!

Main question how Extreme Distributor (like our company) can see this information?
Because sometimes I generate license (I can see this) and sometimes license generate Customer (I can't see this)

Thank you!

If you are owner of the entitlement and don't see info direcly from you esupport portal just open a case.

Reply