Question

Kernel Card Warning


Dear All,

recently we found that almost for one week long we are getting the following messages in logs for the stack of two X670V-48x for every 3 seconds:

07/28/2014 19:17:21.55 Slot-2: i2c-1: sylvester_plugincard_temp:1879 I/O failed, addr 0x0048 rd/wr 1 cmd 0 proto 3, rc 14507/28/2014 19:17:18.68 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 3 proto 3, rc 145
07/28/2014 19:17:18.68 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 2 proto 3, rc 145
07/28/2014 19:17:18.68 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 1 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 3 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 2 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 1 proto 3, rc 145
07/28/2014 19:17:18.67 Slot-2: i2c-1: summitxlsPsuGetUcReg:7360 I/O failed, addr 0x003e rd/wr 1 cmd 3 proto 3, rc 145

Slot: Slot-1 * Slot-2 ------------------------ ------------------------
Current State: MASTER BACKUP (In Sync)

Image Selected: secondary secondary
Image Booted: secondary secondary
Primary ver: 15.1.2.12 15.1.2.12
Secondary ver: 15.4.1.3 15.4.1.3
patch1-5 patch1-5

Config Selected: primary.cfg
Config Booted: primary.cfg

primary.cfg Created by ExtremeXOS version 15.4.1.3
631635 bytes saved on Wed Jul 16 14:17:31 2014

Can you please help us to debug and found the clue of this problem and how we can fix that?

Thanks,
Nikolay

5 replies

Userlevel 4
We have PD in EXOS 15.1.

Please create case with TAC so that we can track this issue on EXOS 15.4
Sumit Tokle wrote:

We have PD in EXOS 15.1.

Please create case with TAC so that we can track this issue on EXOS 15.4

Sumit, what does 'PD' mean?

We are already contacted our regional support though they are working business time only. 😞
Userlevel 4
Sumit Tokle wrote:

We have PD in EXOS 15.1.

Please create case with TAC so that we can track this issue on EXOS 15.4

Product defect.

Contact Extreme Global TAC if the devices are cover under contract.
Sumit Tokle wrote:

We have PD in EXOS 15.1.

Please create case with TAC so that we can track this issue on EXOS 15.4

Sumit, thanks for prompt reply. Is that hardware product defect or software?
Userlevel 4
Sumit Tokle wrote:

We have PD in EXOS 15.1.

Please create case with TAC so that we can track this issue on EXOS 15.4

Software.

Reply