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Serial number to part number


I am working on our support renewals and I need part numbers( I already have all of the serial number).

I know when I open a TAC case it automatically identify the part number once I enter the serial number. I am looking to do that with a large list of serial numbers. Does anyone know if that possible or is it just a manual look up process?

6 replies

Userlevel 7
Hi Danielle,
If you can get me a list of the serial numbers you need to look up, I can run that report for you.
I've got your email address here in the system and will contact you shortly.
Drew C. wrote:

Hi Danielle,
If you can get me a list of the serial numbers you need to look up, I can run that report for you.
I've got your email address here in the system and will contact you shortly.

What is the best way for me to get the list over to you?
Userlevel 7
Drew C. wrote:

Hi Danielle,
If you can get me a list of the serial numbers you need to look up, I can run that report for you.
I've got your email address here in the system and will contact you shortly.

Donna has the right idea below. Any format you've got will work for me though. Plaintext, Excel, or otherwise; just reply to the email I sent to you earlier.
Drew C. wrote:

Hi Danielle,
If you can get me a list of the serial numbers you need to look up, I can run that report for you.
I've got your email address here in the system and will contact you shortly.

Hi,
can I have also your help? I need part number from serial number...
Userlevel 7
Drew C. wrote:

Hi Danielle,
If you can get me a list of the serial numbers you need to look up, I can run that report for you.
I've got your email address here in the system and will contact you shortly.

Hi Daniele, I'll email you so you can share the serial number with me.
Userlevel 1
Hi Danielle,
Just send the list of serial numbers along with the full enduser information to your reseller or distributor and they will send that info to the Extreme services team for a quote. Once Extreme creates the quote, a price quote can be provided back to you. There will be an Extreme quote/contract number that you need (required) to place the renewal order. Feel free to contact me with more questions.

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