Header Only - DO NOT REMOVE - Extreme Networks
Question

Switch reboot after Fatal exception: panic


Hi, We have an unexpected reboot in our switch Extreme Networks X670G2, these are the show switch and show logs, the switch before the reboot has the firmware 16.1.3.6.

SBJ-EXT_AGREG.4 # show switch

SysName: SBJ-EXT_AGREG
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 00:04:96:99:83:24
System Type: X670G2-48x-4q

SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled

Current Time: Sun Feb 11 11:55:59 2018
Timezone: [Auto DST Disabled] GMT Offset: -300 minutes, name is Lima.
Boot Time: Sun Feb 11 09:25:13 2018
Boot Count: 19
Next Reboot: None scheduled
System UpTime: 2 hours 30 minutes 46 seconds

Current State: OPERATIONAL
Image Selected: primary
Image Booted: primary
Primary ver: 22.3.1.4
patch1-4
Secondary ver: 16.1.3.6

Config Selected: primary.cfg
Config Booted: primary.cfg
Config Automatic: NONE

primary.cfg Created by ExtremeXOS version 22.3.1.4
2870004 bytes saved on Sun Feb 11 11:18:53 2018

LAA MAC: Locally Administered MAC Address Disabled

SBJ-EXT_AGREG.5 # show log

02/11/2018 09:25:35.32 [i] Starting hal initialization ....
02/11/2018 09:25:34.85 The Node Manager (NM) has started processing.
02/11/2018 09:25:34.81 The Event Management System logging server has started.
02/11/2018 09:25:34.78 DM started
02/11/2018 09:25:34.34 EPM Started
02/11/2018 09:25:34.33 Booting after System Failure.
02/11/2018 09:25:33.15 Changing to watchdog warm reset mode
02/11/2018 09:16:59.53 CPU 1: Kernel thread was stuck for 2.81 seconds, jiffies: 7692195870
02/11/2018 09:16:59.53 Fatal exception: panic in 5 seconds
02/11/2018 09:16:59.53 CPU 3: Kernel thread was stuck for 2.17 seconds, jiffies: 7692195870
02/11/2018 09:16:58.96 EAPS Shared-port 5 - Neighbor unreachable
02/11/2018 09:16:56.94 CPU 1 Unable to handle kernel paging request at virtual address 0000000500000006, epc == ffffffff80342824, ra == ffffffff8052a724

Thanks ind advanced for your help.

2 replies

Userlevel 7
I would suggest you open a ticket with the GTAC: https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...
Hi Doug, We dont have free support anymore in thaqt switch, So i would appreciate if you or somebody can help me here,

Reply