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aerohive ap320 boot failed

  • 15 February 2021
  • 3 replies
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Z
Userlevel 1

I bought some pics of used aerohive ap320, but failed to boot, I have tried to reset the ap. here is the console log:

Hit the space bar to stop the autoboot process:  0
Mounting local file systems...
eth0 status: link up,   1Gbs Full duplex
Aerohive Wireless Extension 1.0.0 ... INIT!
Aerohive Forwarding Engine module ... INIT!
Image L7 repository version 5, checking existing L7 repository... ...
Existing L7 repository version 5
Nothing to be done or verified with L7 repository version 5
ip_tables: (C) 2000-2006 Netfilter Core Team
BIST FAILURE: COP0_CVMMEMCTL_REG, error bits: 0x2400000000000000
BIST FAILURE: COP0_CACHEERR_REG, error bits: 0x0000000300000000
BIST FAILURE: GMX0_BIST, error bits: 0x0000000000000fff
BIST FAILURE: IPD_BIST_STATUS, error bits: 0x000000000000ffff
BIST FAILURE: L2D_BST0, error bits: 0x0000000400000000
BIST FAILURE: L2C_BST0, error bits: 0x000000000000001f
BIST FAILURE: L2C_BST1, error bits: 0x000000000000ffff
BIST FAILURE: L2C_BST2, error bits: 0x000000000000ff0b
BIST FAILURE: CIU_BIST, error bits: 0x0000000000000003
BIST FAILURE: NPI_BIST_STATUS, error bits: 0x00000000000fff9f
BIST FAILURE: PIP_BIST_STATUS, error bits: 0x000000000001ffff
BIST FAILURE: PKO_REG_BIST_RESULT, error bits: 0x00000001fffffb3f
BIST FAILURE: POW_BIST_STAT: 0x000300ff
BIST FAILURE: RNM_BIST_STATUS, error bits: 0x0000000000000003
BIST FAILURE: TIM_REG_BIST_RESULT, error bits: 0x000000000000000f
BIST FAILURE: MIO_BOOT_BIST_STAT, error bits: 0x000000000000003f
BIST FAILURE: IOB_BIST_STATUS, error bits: 0x0000000000003eff
BIST FAILURE: FPA_BIST_STATUS, error bits: 0x000000000000001f
BIST Errors found.
'1' bits above indicate unexpected BIST status.

 

Hit the space bar to stop the autoboot process:  0
Mounting local file systems...
eth0 status: link up,   1Gbs Full duplex
Aerohive Wireless Extension 1.0.0 ... INIT!
Aerohive Forwarding Engine module ... INIT!
Image L7 repository version 5, checking existing L7 repository... …

 

finally hang here.

I could logon the uboot, I would like to rewrite firmware for a try. but where to download firmware for ap320, and how to do it under uboot env?

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Best answer by Sam Pirok 15 February 2021, 15:49

Hello, thank you for that output. I've emailed you directly with instructions on how to get the firmware file you’ll need. Below is a guide to updating the AP via TFTP, but you will need support assistance for step 4 where you enter in the bootloader password. Unfortunately we can’t give out the bootloader password, so you would need a support technician to enter that in for you. 

 

If you don’t have support, please let me know and we can set up a time for a call so I can enter that in for you. Just to set expectations here, I’m not a technician and won’t be able to assist with the other steps involved in the TFTP process, but I can enter in the password for you and the guide below should cover the steps needed for the process: https://extremeportal.force.com/ExtrArticleDetail?an=000056869&q=Tftp

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3 replies

Sam Pirok
Rank
Userlevel 6

Hello, thank you for that output. I've emailed you directly with instructions on how to get the firmware file you’ll need. Below is a guide to updating the AP via TFTP, but you will need support assistance for step 4 where you enter in the bootloader password. Unfortunately we can’t give out the bootloader password, so you would need a support technician to enter that in for you. 

 

If you don’t have support, please let me know and we can set up a time for a call so I can enter that in for you. Just to set expectations here, I’m not a technician and won’t be able to assist with the other steps involved in the TFTP process, but I can enter in the password for you and the guide below should cover the steps needed for the process: https://extremeportal.force.com/ExtrArticleDetail?an=000056869&q=Tftp

Z
Userlevel 1

thanks sam

I have successfully flash the firmware you provided into my bricked ap320. and unfortunally, it still hang on after reset.

here is the process:

Hit the space bar to stop the autoboot process:  0
Password:
boot> set_bootparam
Change boot parameter, ENTER to skip the item
Device IP        : [0.0.0.0] 192.168.9.10
Netmask          : [0.0.0.0] 255.255.255.0
TFTP Server IP   : [0.0.0.0] 192.168.9.5
Gateway IP       : [0.0.0.0] 192.168.9.254
VLAN ID          : [0]
NVLAN ID         : [0]
Boot File        : [] AP340-6.5r10.golden.img.S
Netboot after flashboot failed [1 for yes, 0 for no] : [0]
Netdump after crash [1 for yes, 0 for no]: [0]
PoE Max Power [smartPoE|802.3af|high|medium-high|medium|medium-low|low]: [smartPoE]
Are you sure to save? [Y/N] y

Parameter saved
boot> ping
boot> ping 192.168.9.5
octeth0:        Up   100Mbs Full duplex, (port  0)
Using octeth0 device
host 192.168.9.5 is alive
boot> image_flash
Using octeth0 device
TFTP from server 192.168.9.5; our IP address is 192.168.9.10
Filename 'AP340-6.5r10.golden.img.S'.
Load address: 0x100000
Loading: #################################################################
         #################################################################
         #################################################################

         #################################################################
         #################################################################
         #################################################################
         #################################################################
         ####################################################
done
Bytes transferred = 26223032 (19021b8 hex)
The backup image is empty.
programming bootloader ...
Unlocking blocks: 3/3 (100%)
Erasing blocks: 1/3 (33%)
Erasing blocks: 2/3 (66%)
Erasing blocks: 3/3 (100%)

Writing data: 281k/281k (100%)
Verifying data: 281k/281k (100%)
Locking blocks: 3/3 (100%)
program bootloader finished!
programming application ...
Unlocking blocks: 198/198 (100%)
Erasing blocks: 1/198 (0%)
Erasing blocks: 2/198 (1%)
….
Erasing blocks: 197/198 (99%)
Erasing blocks: 198/198 (100%)

Writing data: 25326k/25326k (100%)
Verifying data: 25326k/25326k (100%)
Locking blocks: 198/198 (100%)


program application finished!
boot> reset
Hit the space bar to stop the autoboot process:  0
---hang on here

any suggestion?

 

Sam Pirok
Rank
Userlevel 6

Thanks for trying that for me, I’m sorry it didn’t seem to help stabilize the AP. I ran this past one of our XIQ engineers to be sure, but at this point it looks like you’d need a new AP. If you have support, I’d recommend opening a support ticket to request an RMA of that device. I’m sorry I couldn’t be more helpful here.