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Country Code Change and General Wi-Fi issues

  • 22 May 2021
  • 8 replies
  • 310 views

Got used Aerohive AP250's from eBay US and tried to assign country code “New Zealand” but it shows this error.

“You cannot change the country code of the device (AH-xxxxxx) because only devices whose regions are set to World or EU can be changed.”

Country Code comes up as “United States (840)” and running the latest OS “10.0.10.2”.

Was told by support to submit a ticket or give them a call. Choose to submit a ticket but when I tried to create a login for support portal, it was rejected for using a personal email.

Can some help me submitting a ticket? I’ll message you the serial number.

 

Other issue I have been facing with setting up the AP is that it’s not broadcasting SSID (comes as hidden) even though the “Hide SSID “ option is turned off.

I have never used Aerohive products or ExtremeCloudIQ.

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Best answer by hsran 31 May 2021, 11:44

Can we mark this issue as resolved.

The issue was with the TP-Link Omada switch. Removing it from the cloud and configuring it locally solved the isssue.

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8 replies

@Sam Pirok Anyway to get approved for Extreme Portal with a personal email?

Userlevel 1

@hsran - That is correct - if this AP has a manufacture site in the US, you cannot change to another country (illegal).  As for signing up for Extreme Support with a Portal account, did you check your SPAM folder for any follow-up emails from the Support site?

And - for the AP250, you will need an instance of Extreme Cloud IQ to manage the AP.  You can purchase the Access Point from a third party vendor, but you need to have the underlying Cloud Instance to Manage it.

@hsran - That is correct - if this AP has a manufacture site in the US, you cannot change to another country (illegal).  As for signing up for Extreme Support with a Portal account, did you check your SPAM folder for any follow-up emails from the Support site?

And - for the AP250, you will need an instance of Extreme Cloud IQ to manage the AP.  You can purchase the Access Point from a third party vendor, but you need to have the underlying Cloud Instance to Manage it.

I was of the view that the regulatory domain can be changed to New Zealand as the AP has R-NZ certification on the back?

As mentioned previously my Extreme Portal request was rejected because I had used personal email address (@aol.com.au). I don’t have a company email as these AP’s are for home use.

Lastly I thought IQ Connect (free tier) was all you need to setup the AP’s?

 

Serial Number : 02501608191344

Still can’t get the AP to broadcast SSID even after assigning the correct country code. I’m’m using both interfaces wifi0 & wifi1 to broadcast the same SSID. 

ISP VDSL Modem (10.0.0.1) > TP-Link VPN Router (192.168.0.1) > TP-Link Switch > AP250 (eth0, PoE).

I have only used VLAN1

show interface wifi0
AC=access category; be=best-effort; bg=background; vi=video; vo=voice;
AIFS=Arbitration Inter-Frame Space; Txoplimit=transmission opportunity limit;
IDP=Intrusion detection and prevention; BGSCAN=background scan; PS=Power save;
HT=High throughput; A-MPDU=Aggregate MAC protocol data unit;
DFS=Dynamic Frequency Selection; CU=Channel Utilization;
EIRP=Effective Isotropic Radiated Power (Transmit Power + Max Antenna Gain + Max TX Chains Gain);

Summary state=High collision;
Mode=access; Radio disabled=yes (islandap);
Admin state=enabled; Operational state=up;
MAC addr=c413; MTU=1500;
Freq(Chan)=<ACSP>; EIRP power=<ACSP>; Diversity=enabled;
Tx range=300m; Noise floor=-93dBm; Tx power control=disabled;
Radio profile=radio_ng_ng0; IDP profile=N/A;
Presence profile=N/A; Presence state=disabled;
Beacon interval=100; Max clients number=100;
Phymode=11ng; Short preamble mode=enabled;
Tx Chain=static 3; Rx Chain=static 3;
A-MPDU=enabled; Short guard interval=enabled;
Channel width=20Mhz; HT-protection=Green field; Deny client=none;
AC=be; CWmin=4; CWmax=6; AIFS=3; Txoplimit=0; NoACK=disabled;
AC=bg; CWmin=4; CWmax=10; AIFS=7; Txoplimit=0; NoACK=disabled;
AC=vi; CWmin=3; CWmax=4; AIFS=1; Txoplimit=3008; NoACK=disabled;
AC=vo; CWmin=2; CWmax=3; AIFS=1; Txoplimit=1504; NoACK=disabled;
Rx packets=2775; errors=0; dropped=0;
Tx packets=   0; errors=0; dropped=0;
Rx bytes=684081 (668.048 KB); Tx bytes=0 (0 B);
ACSP use last selection=disabled;
BGSCAN allow=enabled; BGSCAN during voice=disabled; BGSCAN interval=10 minutes;
BGSCAN with client=enabled; BGSCAN with PS client=disabled;
Number of BGSCAN=3; Number of BGSCAN requested=3; Number of BGSCAN missed=0;
DFS=disabled; Number of detected radar signals=0; DFS static-channel restore=disabled;
LLDP state=N/A; CDP state=N/A;
Rx airtime=0.00 ms; Tx airtime=6.64 s; CRC error airtime=468.29 ms;
Rx airtime percent=0.00%; Tx airtime percent=2.30%; CRC error airtime percent=0.12%;
Tx utilization=3%; Rx utilization=2%; Interference utilization=4%; Total utilization=9%;
Backhaul failover=disable;
Running average Tx CU=0%; Rx CU=0%; Interference CU=0%; Noise=0dBm;
Short term means average Tx CU=0%; Rx CU=0%; Interference CU=0%; Noise=0dBm;
Snapshot Tx CU=0%; Rx CU=0%; Interference CU=0%; Noise=0dBm;
CRC error rate=0%;
Benchmark 11a score=222000; 11b score=50500; 11g score=222000; 11n score=501000; 11ac score=889000;
A-MSDU=disabled; A-MPDU limit=1048575;
VHT support in 2.4G interface=disabled;
Frameburst=enabled;
Alternate radio profile=disabled;
Primary radio profile=radio_ng_ng0;
DSSS 20Mhz power:
Board limit=22dBm(1) 22dBm(2) 22dBm(3); Regulatory limit=21dBm(1) 23dBm(2) 23dBm(3);
Spectral scan=off;
Rx attenuation=0dB;

 

show interface eth0
Parent interface=none;
Mode=backhaul; Mac learning= disabled; Admin state=enabled;
WEB server=disable; NAT support=disable; DHCP client=disable; DHCP server=disable; DNS server=disable;
IP addr=0.0.0.0; Netmask=0.0.0.0;
Internal station traffic state=enabled;
Operational state=up; Duplex=full-duplex; Speed=100Mbps;
LLDP state=enabled; CDP state=enabled;
Hiveid="VHM-XX"; Native-vlan=1;
MAC addr=c413; MTU=1500;
Rx packets=3311; errors=0; dropped=7;
Tx packets= 965; errors=0; dropped=0;
Rx bytes=647614 (632.436 KB); Tx bytes=118365 (115.591 KB);

Userlevel 7

If you could add me to your XIQ instance temporarily with the email spriok@extremenetworks.com, I could take a look at the configuration and try to find out why the SSID is not broadcasting for you. I’d also need to know your VIQ name which you can find in Global Settings> VIQ Management, it starts with VHM- . 

If you could add me to your XIQ instance temporarily with the email spriok@extremenetworks.com, I could take a look at the configuration and try to find out why the SSID is not broadcasting for you. I’d also need to know your VIQ name which you can find in Global Settings> VIQ Management, it starts with VHM- . 

Will do that on Sunday.

Cheers!

Tried adding your email but this error pops up “The specified email address may not match an external admin account or may already be granted access.”.

 

Would let me assign any role to your email address.

 

Had the operator role assigned to one of my mates and it worked fine.

Can we mark this issue as resolved.

The issue was with the TP-Link Omada switch. Removing it from the cloud and configuring it locally solved the isssue.