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License ends what happens?

  • 19 March 2021
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Hi guys, we have Aerohive, when the license runs out, what actually breaks?? Is it captive portal??

 

Thanks.

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Best answer by Sam Pirok 22 March 2021, 20:41

Hi @jrt, sorry for the wait here. If you’re using HiveManager Classic or ExtremeCloud IQ, when your license expires you will not be able to manage your devices in Classic/ExtremeCloud IQ until you add a new license. Your network will continue running as normal assuming no issues come up, but you won’t be able to update anything on the AP and if an issue does come up you won’t be able to troubleshoot it outside of the AP CLI. Is that what you were looking for?

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Anyone?

Userlevel 6

Hi @jrt, sorry for the wait here. If you’re using HiveManager Classic or ExtremeCloud IQ, when your license expires you will not be able to manage your devices in Classic/ExtremeCloud IQ until you add a new license. Your network will continue running as normal assuming no issues come up, but you won’t be able to update anything on the AP and if an issue does come up you won’t be able to troubleshoot it outside of the AP CLI. Is that what you were looking for?

Hi, thanks for the info. As per my other thread, the portal is pretty much bricked so I doubt unless we can get it working, we will bother renewing. I sent support e-mails to our supplier but never get reply.

Userlevel 6

Thanks for letting me know. If you can tell me generally where you are located, I can find a different local contact for you to speak with?

Hi, London UK

Userlevel 6

Thank you, I’ve sent you a direct message with your local service engineer’s name and email address. 

Userlevel 1

assuming i finished config the ap and on a stable  condition, don,t need update the ap anymore, if the license end, could the ap send back client monitor or report back to xiq?

Userlevel 6

You wouldn’t be able to view the client monitor or reports in XIQ until you entered a new valid license. Otherwise you’ll be locked to the Manage>Devices page in XIQ with a message requesting a valid entitlement key. 

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