The device appears to be in use by another VIQ

  • 30 April 2021
  • 1 reply

Hi, I am trying to add 2 of AP230 and get the message -  The device appears to be in use by another VIQ.

The device’s  serial No. are: 02301509161074, 02301405190502

1 reply

Userlevel 6

Hi, thanks for reaching out. Our policy for serial numbers registered to other accounts has been updated. You can read the full policy here:


I will reach out to the previous owners to get approval for a transfer. If you are still in contact with the original owners and can encourage them to respond to my email, that may help move things along here. My apologies for the delay here, please feel free to check in with me here any time for an update.