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All APs are showing only 1 "Active Client" on the AP properties page even though their are many more clients connected.


Userlevel 2
We recently upgraded to 09.21.12.0005 and now every AP shows only 1 Active Client in the AP Properties window on the controller. I'm running a pair of C5210 in HA with over a 1200 APs (mix of 3610, 3715 & 3825). I've checked the different AP models and it's the same across the board.

If I pull up an Client Report by AP on the controller, I see all the clients. Also, if I filter by AP name in OneView, I get all the clients. It's only on the AP properties page that it's not reporting correctly.

7 replies

It's a bug, time to upgrade again.
Userlevel 5
Hi Rich,

This is a bug we had in 9.21.12 and is fixed in our latest release, 9.21.13.

For reference - https://gtacknowledge.extremenetworks.com/articles/Solution/Active-clients-show-as-1-for-every-AP-in...

Thank you,
Jason
Yes, it's a bug, confirmed.
Just upgrade to the latest version of 9.21. I was on it for a few weeks before going to 10.11 code, which seems to be relatively stable.
Userlevel 2
Jeremy Gibbs wrote:

Just upgrade to the latest version of 9.21. I was on it for a few weeks before going to 10.11 code, which seems to be relatively stable.

I'd like to go to 10 code but can't because of the 200+ 3610's that don't support it. Working on replacing those soon. Thanks again for the quick response.
Userlevel 2
Thanks.. I guess my search skills need to be upgraded as well. 🙂 Thanks for the quick responses.

-Rich P.
Userlevel 6
Rich Pacheco wrote:

Thanks.. I guess my search skills need to be upgraded as well. 🙂 Thanks for the quick responses.

-Rich P.

Great to see the Hub community move so quickly for you Rich.

Unified Search at Extreme is highly effective and we're always trying to make it better. We also try to be very friendly to Google in case your journey starts there.

We're happy when you get a resolution, no matter where it's is sourced from. We want all these support channels to work for you. Make not apologies about that!

Thanks for your trust in Extreme Networks.

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