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HiPath HTTPD (SSL) Process will not Start


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Article ID: 13555

Products
HiPath Wireless Controller (HWC)
C5110, C4110, C2400, C20, C20N, CRBT8210, CRBT8110

Symptoms
The HWC cannot be accessed through the Web GUI.
Web portal VNS and clients will not function.

Message and event logs show the following errors repeating:
    "HWC smt: Attempting to restart [httpd]" "Service [httpd] not found in process list"
Trying to restart the apache process manually results in an error message similar to the following, which should provide details on the failure point in httpd-ssl.conf:root@HWC.siemens.com:/# apachectl restart
/usr/sbin/apachectl restart: apache not running, trying to start
Syntax error on line 115 of /etc/apache/extra/httpd-ssl.conf:
SSLCertificateFile: file '/var/controller/certs/10_0_0_1.crt' does not exist or is empty
/usr/sbin/apachectl restart: apache could not be started[/code]Cause
The file that was referenced in the certificate line of the httpd-ssl.conf does not exist. This can be caused by corruption or a configuration error in the apache httpd-ssl.conf file. If changes are made incorrectly or a reboot occurs (power outage, etc) before configuration is complete, the process can get into this type of failed state.

Solution/Workaround
The httpd-ssl.conf file needs to be edited or files copied to the correct directory. The reference can also be commented out of the httpd-ssl.conf file. If this is a CA certificate, it may need to be re-generated with a new CSR on the HiPath controller (13106).

After that is corrected, the apache service can be restarted and web access will be restored.

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