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slow internet on Identifi wireless

Userlevel 1
End users reports slow internet access over identifi Access Point. on other vendor AP's internet access is fast..... is there any setting required?..... AP model is 3805i with radio 1 set with minimum data rate: 6 and radio 2 set @ 12 ...... and flexi-client access disabled. Number of users connected to AP is less than 10...

2 replies

Userlevel 2

to analyze performance problems, you have to deliver way more information.

What means "slow"? Slow response times, low throughput?

When have you installed the AP3805i? Is this a new installation? Does the problem exist since the beginning or have you performed any changes or updates in the meanwhile?

Are all users affected? Can you test the throughput by yourself?

Is this an open network or does it use PSK or 802.1x authentication?

Is the traffic bridged at the access point or at the wireless controller? If it's bridged at the controller, does the controller reside at the same location/ in the same local network as the access point?

One option that could limit the speed to 54Mbit/s is, if you have not activated "WMM". You can select that option under VNS -> WLAN Service -> QoS

You could check how the client connects under Reports -> Active Clients (check speed, RSSI and so on)
Here is the main question, do you know why you set those settings the way you did? Or did you arbitrarily set them? As stated before and as I have learned, there are 100,000 variables that can make wifi slow.