AP 8533 Continuously Restarting? How to slove this?. AP firmware is 5.9.1.0-029R


Userlevel 2
AP 8533 Continuously Restarting? How to slove this?. AP firmware is 5.9.1.0-029R

7 replies

Userlevel 3
Hi

Reset the AP to factory defaults see if that clears the problem.

If using a power injector, try a different one

If using POE, change the Port.

Confirm wiring has not been damaged.

RMA the AP
Userlevel 5
Please see High RAM usage on WiNG AP
Userlevel 5
Does the unit boot up all the way and then randomly reboot or is it stuck in a boot loop with no possibility of pausing it? If it's the latter then it may need to be RMA'd.
Userlevel 4
If AP 8533 reboot continously - that means one of the radios have failing to come up. You will have to RMA the unit and get a replacement.
Userlevel 5
Hi
If you need to RMA device, please check this article.

https://gtacknowledge.extremenetworks.com/articles/How_To/Submit-RMA-via-New-Support-Portal
We have several locations that have 4 AP8533 now down to 1 working unit. The other 3 keep restarting. Bad product.
Userlevel 4
Rick Zhang wrote:

We have several locations that have 4 AP8533 now down to 1 working unit. The other 3 keep restarting. Bad product.

What did you do to troubleshoot? What are the other symptoms? Where there any changes in your network config/applications or WiNG configuration/upgrade just before it started? Did you call GTAC?

Reply