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Captive Portal Error with internal radius server


Hello,
After we enter our valid access data from the internal radius server at the captive portal we get the following error messages.

"the server could not fulfill your request captive portal Please refresh to try login again"

The error also comes when I enter no credentials.

In logging, I have seen the following message:

RFS6000-A#Jul 31 11:59:03 2018: %USER-3-ERR: hslogin.c: CP Login: hotspot server parse2 failed

Is there somehow the possibility to restart the radius service ?

6 replies

Userlevel 2
To restart the radius service, you may re-map the radius server policy on the controller.

Perhaps you would like to share the controller running configuration so that we can verify is there any configuration related issue on the radius server / aaa-policy / captive-portal / wlan issue
Sharing the version of RFS6000 and AP model might help

Hope this helps~!
Thank you for the quick reply. This worked for years without change, so I would be surprised if it should not work from one day to the next 🙂.

RFS6000 version 5.9.1.1-009R with AP7522

Configuration:
aaa-policy WLAN_Guests
authentication server 1 onboard controller

captive-portal GaesteWLAN
connection-mode https
inactivity-timeout 1800
server host *.*.*.*
server mode centralized

radius-group WLAN_Guests
guest
policy vlan 5
policy ssid WLAN_Guests
policy day mo
policy day tu
policy day we
policy day th
policy day fr
policy day sa
policy day su

radius-server-policy WLAN_Guests
use radius-user-pool-policy WLAN_Guests
use radius-group WLAN_Guests
Milan Krause wrote:

Thank you for the quick reply. This worked for years without change, so I would be surprised if it should not work from one day to the next 🙂.

RFS6000 version 5.9.1.1-009R with AP7522

Configuration:
aaa-policy WLAN_Guests
authentication server 1 onboard controller

captive-portal GaesteWLAN
connection-mode https
inactivity-timeout 1800
server host *.*.*.*
server mode centralized

radius-group WLAN_Guests
guest
policy vlan 5
policy ssid WLAN_Guests
policy day mo
policy day tu
policy day we
policy day th
policy day fr
policy day sa
policy day su

radius-server-policy WLAN_Guests
use radius-user-pool-policy WLAN_Guests
use radius-group WLAN_Guests

i re-map the radius policy, the issue still exists.
Userlevel 2
Milan Krause wrote:

Thank you for the quick reply. This worked for years without change, so I would be surprised if it should not work from one day to the next 🙂.

RFS6000 version 5.9.1.1-009R with AP7522

Configuration:
aaa-policy WLAN_Guests
authentication server 1 onboard controller

captive-portal GaesteWLAN
connection-mode https
inactivity-timeout 1800
server host *.*.*.*
server mode centralized

radius-group WLAN_Guests
guest
policy vlan 5
policy ssid WLAN_Guests
policy day mo
policy day tu
policy day we
policy day th
policy day fr
policy day sa
policy day su

radius-server-policy WLAN_Guests
use radius-user-pool-policy WLAN_Guests
use radius-group WLAN_Guests

Hello, Use "service radius test ..." to ensure the radius and credentials both ok. Misha
Milan Krause wrote:

Thank you for the quick reply. This worked for years without change, so I would be surprised if it should not work from one day to the next 🙂.

RFS6000 version 5.9.1.1-009R with AP7522

Configuration:
aaa-policy WLAN_Guests
authentication server 1 onboard controller

captive-portal GaesteWLAN
connection-mode https
inactivity-timeout 1800
server host *.*.*.*
server mode centralized

radius-group WLAN_Guests
guest
policy vlan 5
policy ssid WLAN_Guests
policy day mo
policy day tu
policy day we
policy day th
policy day fr
policy day sa
policy day su

radius-server-policy WLAN_Guests
use radius-user-pool-policy WLAN_Guests
use radius-group WLAN_Guests

Hi,

the credentials are ok.
short update: After restarting the whole controller tonight, the authentication via the captive portal works with the internal radius. It would be interesting to know how we can restart the service manually. Re-map the policy did not help.

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