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Extreme Wireless WiNG diag password

  • 17 May 2019
  • 3 replies
  • 382 views

Can I obtain diag password for my AP´s?
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Best answer by Robert Zarzycki 17 May 2019, 02:13

If the device is not booting the software image, and is stuck in a reload loop, or always start in diag mode, consider the option of Return Material Authorization RMA Process and FAQ or Create a Case via New Portal if you want to confirm with GTAC that the unit is in a faulty mode.
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Userlevel 5
Hello Pablo,
Diag passwords cannot be shared and there should never be a reason for end-customers/partners/re-sellers/distributors to access diag mode. What is the current problem that requires diag password?
Userlevel 6
If the device is not booting the software image, and is stuck in a reload loop, or always start in diag mode, consider the option of Return Material Authorization RMA Process and FAQ or Create a Case via New Portal if you want to confirm with GTAC that the unit is in a faulty mode.
Yes, the unit is in faulty mode.
Thanks!!

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