How to reset wm3600


Lost admin password to w3600. Need to know how to perform complete factory reset.

12 replies

Userlevel 6
Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

Super thanks. Such a fast response.!
Couldn't find this in any documents.
Userlevel 6
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

No worries Mike let us know if there is anything else.

P
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

Learned a bit more on this issue. If running 4.x the reset is different:

To restore Motorola Wireless Controllers to factory default from the login prompt:

Login to the controller with the following credentials:

WM3600 login: cli

User Access Verification

Username: restore

Password: restoreDefaultPassword

WARNING: This will wipe out the configuration (except license key) and user data under "flash:/" and reboot the device

Do you want to continue? (y/n):y
Userlevel 6
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

Sorry Mike I assumed 5.x as it has been a while since we had 4.x Thanks for posting the steps for others.

P
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

My WM3600 is not connected through serial port. Showing some different characters. please help
Userlevel 7
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

Hi OP,
Welcome to The Hub! Can you please create a new conversation and share with us a screenshot of the output you're seeing?
Also, let us know what version the controller is running.
Userlevel 7
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

Hi OP,

I agree with Drew, it would be best to create a new conversation for this with a screenshot of the output.

However, taking a bit of a shot in the dark, is the baud rate set correctly? The WM3600's console port runs at 19200 baud, and most PuTTY and most other terminal emulators default to 9600 baud. A baud rate mismatch could lead to garbled text being seen.

-Brandon
Userlevel 7
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

Hi OP,

I agree with Drew, it would be best to create a new conversation for this with a screenshot of the output.

However, taking a bit of a shot in the dark, is the baud rate set correctly? The WM3600's console port runs at 19200 baud, and most PuTTY and most other terminal emulators default to 9600 baud. A baud rate mismatch could lead to garbled text being seen.

-Brandon
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

snapshot of garbage seen under hyper terminal

Userlevel 5
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

If you are connected to a WM3400/3600/3700 the serial port needs to be configured for 19200 baud... Sounds like you are trying 9600?
Paul Russo wrote:

Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password. Note case sensitive.

Thanks
P

it is connected at 19200

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