Question

Lost Wifi in Mobile Phone?


Userlevel 1
Hi all,
My company is using Access Point 7502E. I connect my mobile phone to WIFI. But when i lock screen of mobile phone, Connect is lost (I can't ping to IP of mobile phone--> Internet is drop). then, when I unlock screen, My mobile phone is automatic connect to network. How to fix the problem?
Help me!
Thanks

10 replies

Userlevel 4
Mobile devices will go into power save mode when they are not being used to prolong battery life, this is normal behaviour. I would advise reading up on DTIM and TIM functionality to help understand why the devices do this.

Hope this helps,

- Sam
Userlevel 1
No. I turn off Power Save in mobile phone but no fix problem.
Userlevel 6
Long Tran wrote:

No. I turn off Power Save in mobile phone but no fix problem.

Hi Long,

what phone are we talking about?
Anyway - lot of phones are just turning off the wireless when screen locked.

Regards,
Ondrej
Userlevel 3
Sam is correct. You may be able to disable some of the device's power save features (such as screen dimming, etc.) but the Wi-Fi element of the device will still sleep if the device is in a state where connectivity is not required, such as when the screen is locked, and therefore user interaction isn't possible.

This is common and standard on all mobile phones. I just checked my iPhone6s which was active less than a minute ago but the screen had turned off and was locked and when I hit the home button Wi-Fi was disconnected.

Why is it you need connectivity even when the the screen is locked? Which mobile OS are you using?

Thanks,
Darrel.
Userlevel 1
I use Iphone 6, IOS 10.3.x. I need connect wifi when the screen islocked because I need to be notified when mail (gmail, outlook, skype,...) arrives. And when i use other wifi, no problem.
Userlevel 4
The client should wake to hear a beacon from the AP based on the TBTT (Target Beacon Transmission Time). If there is any buffered unicast traffic at the AP for the client, the AP will put the clients AID (Association Identifier) in the TIM (Traffic indication Map). The client should then check this beacon for its AID and will send a PS-Poll frame to the AP. When the AP gets this frame it will send the buffered traffic.

You can see all of the above in a packet capture.

How are you testing this? Are you sending emails and Skype's while the screen is locked? Also how have you turned off power save mode on the iPhone?

-Sam
Userlevel 1
Sam wrote:

The client should wake to hear a beacon from the AP based on the TBTT (Target Beacon Transmission Time). If there is any buffered unicast traffic at the AP for the client, the AP will put the clients AID (Association Identifier) in the TIM (Traffic indication Map). The client should then check this beacon for its AID and will send a PS-Poll frame to the AP. When the AP gets this frame it will send the buffered traffic.

You can see all of the above in a packet capture.

How are you testing this? Are you sending emails and Skype's while the screen is locked? Also how have you turned off power save mode on the iPhone?

-Sam

Hi Sam,
I turn off Power Save in Setting --> Battery --> Low Power Mode --> Chose Turn off.


Other hand, When I connect in other wifi network, that problem does not appear
Userlevel 4
That doesn't disable the power saving functionality for the device:
Low Power Mode reduces or affects these features:

  • Email fetch
  • "Hey Siri"
  • Background app refresh
  • Automatic downloads
  • Some visual effects
  • Auto-Lock (defaults to 30 seconds)
I'd advise you open up a case with GTAC so that they can review your wireless configuration.

Best regards,
Sam
Userlevel 3
There are some useful (anecodtal) pointers here that might help.
https://apple.stackexchange.com/questions/218354/how-to-prevent-iphone-from-dropping-wifi-connection...
Interestingly (and I'm running WiNG 7622 APs) my iPhone 5C stays connected in sleep but my iPhone 6S reverts to cellular when asleep. So looks to be a phone issue, if anything.

Thanks,
Darrel.
Wow! I tried everything I could try! Nothing worked! Even Verizon didn't or couldn't fix it. I haven't had one disconnect. Funny they have you do SO much and something SO simple can work. Thanks it's a real pain when It happens. Yay! https://jiji.ng/mobile-phones/lg-g5

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