In recent months, we encountered quite a number of AP7602 issues at customer(s) site having similar symptom where PoE port (GE1) suddenly cannot transmit data. We tried to reset to factory default or to upgrade firmware but no success. Please advise.
Best answer by Chris Kelly
Steve, are you indicating that this same issue is happening at more than one customer site and that there have been no configuration changes or firmware updates that coincides with this behavior on ge1? And are you saying that this is happening with all 7602’s at each site or just some subset?
Short of their being a hardware failure, my first suspicion would be an issue with an updated firmware revision that those affected customers had upgraded to. Secondly, I’d suspect a configuration change (but less likely since this would otherwise would affect every AP using the configuration - which could also possibly be the case for a firmware update too).