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Why can't I create a support account?

  • 23 September 2020
  • 1 reply
  • 59 views

Hello community,

 

I tried to make a support account so I would be able to send in a ticket for the support department.

But everytime when I make it, and I tried different browser, I get an error at the captiva, API error.
It witholds me to make an account, can anyone help me because I have a question about bandwith limits etc.

 

Regards,

DBTC

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Best answer by Sam Pirok 23 September 2020, 16:05

Would you be able to provide the full error message you are seeing? Also we see that your company has a portal account already with the info@<yourdomain> email address, just so you are aware. 

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Userlevel 5

Would you be able to provide the full error message you are seeing? Also we see that your company has a portal account already with the info@<yourdomain> email address, just so you are aware. 

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