IdentiFi Controller f/w 8.32 may not Sync with NetSight Wireless Manager


Userlevel 3
Article ID: 16085

Products
IdentiFi Wireless Controller, firmware 8.31.01.0189 through 8.32.04.0006
WS-C20, WS-C25, WS-C4110, WS-C5110, WS-C5210, WS-V2110
NetSight Wireless Manager
NetSight OneView

Changes
Upgraded firmware to somewhere within the range of 8.31.01.0189 through 8.32.04.0006.

Symptoms
The upgrade operation has elicited "
code:
no change
" error messages in the Tech Support
code:
upgrade.log
file; for example:
code:
Jan 28 18:30:47 CET 2014 C5110 Upgrading From Release 8_32

code:
Jan 28 18:35:34 CET 2014 Successfully Restored the Internal Configuration

code:
C5110:topology# "no change"

code:
Error: unrecognized command "no change".

code:
C5110:topology# name "no change"

code:
Error: unrecognized command "name".

code:
C5110:topology# dynamic-egress enable

code:
Error: unrecognized command "dynamic-egress".

code:
C5110:topology# l2

code:
Error: unrecognized command "l2".

code:
Jan 28 18:36:26 CET 2014 Successfully Restored the Configuration

code:
Jan 28 18:36:33 CET 2014 Successfully Imported Special Configuration


The controller's Topology list includes one with Topology Name "
code:
no change
" and Mode value "
code:
-
" or "
code:
n/a
".
The "
code:
no change
" topology has been added by the system, rather than by a user.
NetSight Wireless Manager sees the "
code:
no change
" topology as being invalid, so NWM cannot sync with the controller, and NetSight OneView cannot pull the controller's (and its APs') statistics from the NetSight server.

Solution/Workaround
Upgrade to firmware 8.32.05.0007 or higher.
Release notes state, in the '
code:
Changes in 8.32.05.0007
' section:
code:
wns0010104
code:
Corrected an issue that would cause a "no change" topology to be added to the "Active Clients by VNS" report.


Pre-upgrade workaround: Manually delete the "
code:
no change
" topology.

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