S-Series, firmware 7.11.01.0026 through 7.21.01.0015
Error message "Unexpected part Number..." is reported as a module boots up.
The two variations of this message are: Unexpected part number of the Base Module in Slot
contact Product Support for assistance.[/code] -and- Unexpected part number of the Option Module (NEMx00) in Slot
Here is an example from the Message Log:Message 3/42 Syslog Message 07.21.01.0015 03/04/2011 15:17:27
<3> SystemUnexpected part number of the Base Module in Slot 1. Please
contact Product Support for assistance.[/code]Cause
This condition may be reported for particular S-Series part numbers, identifiable by means of either a 'show support' or 'show system hardware' command.
For example:S-Series(su)->show system hardware
. . .
SLOT HARDWARE INFORMATION
Part Number: 9404435
Serial Number: 104956136341
Vendor ID: 1
Base MAC Address: 00-1F-45-9D-55-82
MAC Address Count: 50
Hardware Version: 2
Firmware Version: 07.21.01.0015
. . .
S-Series(su)->[/code]The last four digits of the part number (here, "4435") may also be viewed as the first four digits of the 16-digit serial number printed on the top locking tab of a base module.
The error message is issued because the part number is not yet specifically known to the firmware.
Upgrade to firmware 7.21.02.0002 or higher.
Release notes state, in the 'Firmware Changes and Enhancements' section:
An S system, while booting, may unnecessarily display and log a message similar to "System*1+Unexpected part number of the Base Module in Slot 1. Please contact Product Support for assistance."
The error message is effectively harmless, because the module will function correctly. The only liability to this condition is that the firmware cannot check for Option Module / Base Module compatibility (13355).