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Hi , I have the issue with the Aerohive AP130 , it is related to the device with an old firmware, , can you please point me the firmware download so I can updated the firmware locally ? currently the firmware is (6.5r7)

  • 22 January 2021
  • 9 replies
  • 73 views

Hi,

 

I would like to upgrade the firmware of AP130 manually via tftp server. Could you please help me with the firmware and steps to carryout the process.

 

BR,

Sunil

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Best answer by Sam Pirok 29 January 2021, 13:52

Hi Sunil, thanks for trying those different ports out. This is a guide that reviews how to update firmware via TFTP:https://extremeportal.force.com/ExtrArticleDetail?an=000056869&q=update%20firmware%20tftp%20hiveos

 

For step 4, you will need a technical support engineer to enter the bootloader password. I’d recommend opening a case for that request. If you don’t have support currently, please let me know and we can explore other options. 

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9 replies

Userlevel 6

Hi Sunil, I’ve emailed you directly with instructions on how to get the firmware you’ll need and a guide that reviews how to update the APs without the ExtremeCloud IQ GUI. Please let me know if you have any questions. 

Hi Sam,

 

Thanks for your suggestions.

 

Unfortunately im unable to access the WebGUI as suggested in the Article.

 

When i try to ping to Gateway also ping is unsuccessful.

 

I have shared you the few command result for your references.

 

Kindly suggest to fix this issue.

 

Welcome to Aerohive Product

AH-a5e740 login: admin
Password:
Aerohive Networks, Inc.
Copyright (c) 2006-2017
AH-a5e740#
AH-a5e740#
AH-a5e740#
AH-a5e740#sh capw
AH-a5e740#sh capwap cli
AH-a5e740#sh capwap client
CAPWAP client:   Enabled
CAPWAP transport mode:  UDP

CAPWAP client IP:        192.168.85.12
CAPWAP server IP:        0.0.0.0
HiveManager Primary Name:
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Enabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase: Enabled
     DTLS session status: Disconnect
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
Discovery interval:      5 seconds
Heartbeat interval:     30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval:        15 seconds
Wait join interval:     60 seconds
Discovery count:         3
Max discovery count:     3
Retransmit count:        0
Max retransmit count:    2
Primary server tries:    0
Backup server tries:     0
Keepalives lost/sent:    0/0
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 2
AH-a5e740#
AH-a5e740#
AH-a5e740#
AH-a5e740#sh inter
AH-a5e740#sh interface mgt0
Admin state=enabled; Operational state=up;
DHCP client=enabled;
Default IP subnet=192.168.0.0/255.255.0.0;
IP addr=192.168.85.12; Netmask=255.255.255.0; Default Gateway:192.168.85.1;

VLAN id=1;  Native vlan id=1;
MAC addr=885b:dda5:e740; MTU=1500;
Rx packets=  42; errors=0; dropped=0;
Tx packets=9622; errors=0; dropped=0;
Rx bytes=9996 (9.762 KB); Tx bytes=2961812 (2.825 MB);
AH-a5e740#
AH-a5e740#
AH-a5e740#ping 192.168.85.1
PING 192.168.85.1 (192.168.85.1) 56(84) bytes of data.
From 192.168.85.12 icmp_seq=1 Destination Host Unreachable
From 192.168.85.12 icmp_seq=5 Destination Host Unreachable

--- 192.168.85.1 ping statistics ---
5 packets transmitted, 0 received, +2 errors, 100% packet loss, time 4000ms

 

 

BR,

Sunil

 

Userlevel 6

Hi Sunil, thank you for that output. It sounds like the device isn’t able to reach the internet at the moment. I would check the port it is connected to, to make sure the port is still functioning and has the correct traffic enabled. Otherwise I might suggest running a trace route to the gateway to see where the traffic drops. The command to run a trace route is “tracert <ip>”. So for example, if you wanted to run a trace route to the address 8.8.8.8, the command would be: tracert 8.8.8.8

 

Hope that helps!

Hi Sam,

 

As per your suggestions, i tired to tracert to default gateway (192.168.85.1) and global dns (8.8.8.8).

 

Below is the output for the same.

 

AH-a5e740#sh interface mgt0
Admin state=enabled; Operational state=up;
DHCP client=enabled;
Default IP subnet=192.168.0.0/255.255.0.0;
IP addr=192.168.85.12; Netmask=255.255.255.0; Default Gateway:192.168.85.1;
VLAN id=1;  Native vlan id=1;
MAC addr=885b:dda5:e740; MTU=1500;
Rx packets=   0; errors=0; dropped=0;
Tx packets=8734; errors=0; dropped=0;
Rx bytes=0 (0 B); Tx bytes=2863924 (2.731 MB);
AH-a5e740#
AH-a5e740#
AH-a5e740#tracer
AH-a5e740#tracert 192.168.85.1
traceroute to 192.168.85.1 (192.168.85.1), 30 hops max, 38 byte packets
 1  *  192.168.85.12 (192.168.85.12)  2.003 ms !H  1997.196 ms !H

AH-a5e740#tracert 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets
 1  192.168.85.12 (192.168.85.12)  2341.301 ms !H  *  1.897 ms !H

 

Kindly suggest how to fix this issue.

 

BR,

Sunil

Userlevel 6

It looks like the traffic isn’t able to make it past the AP, can you check the port the AP is connected to to make sure it’s configured correctly? If nothing jumps out at you, could you try using a different port for the AP, preferably one that a currently working AP is using? 

Hi Sam,

 

Port of the AP connected to switch is fine , even i tried to change it to multiple port where other AP’s are working fine.

 

I am bit strange why does this AP’s traffic is not passing through, not even till gateway level.

 

Is it possible to share a document wherein i can do a firmware upgrade via tFTP server?.

 

Your inputs are highly appreciated.

 

BR,

Sunil

Userlevel 6

Hi Sunil, thanks for trying those different ports out. This is a guide that reviews how to update firmware via TFTP:https://extremeportal.force.com/ExtrArticleDetail?an=000056869&q=update%20firmware%20tftp%20hiveos

 

For step 4, you will need a technical support engineer to enter the bootloader password. I’d recommend opening a case for that request. If you don’t have support currently, please let me know and we can explore other options. 

Hi Sam,

 

Currently this AP does not have a support. I request you to help me with other options.

 

BR,

Sunil

Userlevel 6

Thank you for letting me know, I’ve messaged you directly so we can set up a call to get that password entered for you. 

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