Solved

Cannot open a new Support Case

  • 6 December 2018
  • 5 replies
  • 345 views

Tried 4 times, with more or less characters in the original message. No luck.

Every time I want to open open a case I get 404.

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Best answer by Drew C. 6 December 2018, 15:45

I believe I've fixed your account. The problem is that it was set up with "No Account Association."
There's more information here: https://extremeportal.force.com/ExtrArticleDetail?n=000014472
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5 replies

I believe you have. Thank you. 🙂
Userlevel 7
I believe I've fixed your account. The problem is that it was set up with "No Account Association."
There's more information here: https://extremeportal.force.com/ExtrArticleDetail?n=000014472
Oh -- thanks for your reply 🙂
Yep, I just didn't want to waste their resources as I do not really have support (yet). Was looking to download some MLXe firmware for the lab equipment I have.
Userlevel 5
Hi,

I think GTAC should see this. ;)
But whenever your case is urgent, just call them via phone. Line is cost-free and they often resolve the problem with first call. Or at least you see you have someone looking at it, which is motivating from the very beginning.

Regards,
Tomasz

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