Case Management - request to reopen not working

  • 23 January 2018
  • 4 replies

Userlevel 7
I've tried to use the "request to reopen" button on a ticket in the case mgmt but it doesn't work.

I'd see for a split second a comment window but then it's gone and the screen has this grey overlay.

I've tried it with Chrome and IE.


4 replies

Userlevel 5
I had the same problem yesterday while requesting to close a case
Userlevel 7
I'm going to get this tested today to see if something is wrong.
Userlevel 7
We have found an issue and our IT Team is actively working to fix this.
Userlevel 7
Sorry for the delay, it should be working now.