Dear Valued Customer,
As all companies continue to navigate the Covid-19 situation globally, our teams are here (remotely) to assist you and your company in any of your Service Delivery needs such as needing technical troubleshooting and/or replacements of defective gear (RMA’s).
During this time we will continue to do everything we can to deliver replacement products to you as quickly as possible. However, due to events beyond our control, we have experienced some delays, which may continue to arise, depending on the situation within your country and region. Our teams will continue to provide ETA’s (estimated time of arrival) for shipment delivery to allow you to plan for accepting the replacement shipment.
We've created a knowledge article that we'll continue to update over the next few weeks.
You can find it here: https://extremeportal.force.com/ExtrArticleDetail?n=000046165
If you have any questions and/or concerns please reach out to any of our Service Specialists.