We're Migrating The Hub to a New Provider!

  • 31 October 2018
  • 9 replies
  • 388 views

Userlevel 7
Hello Community,
I'm excited to share the news that we'll be migrating The Hub to a new community platform next month! The provider we've decided to go with is inSided.

We'll be making this change on November 29th. As such, the current GetSatisfaction community will become read-only on the evening of November 26 so that we can migrate everything (and everyone) over. Your account, points, posts, and comments will transfer. This change comes with a handful of awesome and frequently-requested new features, including a new gamification system for earning recognition among your peers.

I'll post an FAQ in a few weeks to help answer any questions or concerns. We'll also have tutorials and guides prepared to make this transition as smooth as possible.

In the meantime, I'm happy to answer any questions you may have. Glad to have all of you along for the ride!

Thanks,
-Drew

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9 replies

Userlevel 7
To our customers and partners reading this, there may be an opportunity to beta-test and sanity check the new community. I'll contact some of our top contributors when I know what my options are.

To our employees reading this, you'll get to see the new community a little early. There will be some internal communication about that later as well.
Userlevel 5
To our customers and partners reading this, there may be an opportunity to beta-test and sanity check the new community. I'll contact some of our top contributors when I know what my options are.

To our employees reading this, you'll get to see the new community a little early. There will be some internal communication about that later as well.
Hey Drew,

That's really exciting news. I can't wait to test it out! What sort of other benefits do you see coming down the pike with the change?

Brad
Userlevel 7
gamification system

microtransactions and season pass confirmed 🙂
Userlevel 7
gamification system

microtransactions and season pass confirmed :-)
We're not that $game_developer!
🙂
Userlevel 6
gamification system

microtransactions and season pass confirmed :-)
LOL
Userlevel 5
gamification system

microtransactions and season pass confirmed :-)
The intent is to provide hub users with a sense of pride and accomplishment.
Userlevel 7
What sort of other benefits do you see coming down the pike with the change?
One of the things I'm excited about is the ability to@mention a user and send private messages. There's also a much better text editor. The new community includes better topic tracking to help ensure questions are noticed so they're more likely to get a response.
Most of you have noticed the points system here, commonly referred to as "gamification." We'll keep using a gamification system to encourage participation, but we'll upgrade it by adding ranking and badges based on that participation and areas of expertise.Users will also have the ability to include attachments with posts, which we'll tie to a certain ranking.
Userlevel 6
THE HUB once again will continue to set the standard for how a vendor support group and forum should be run. All great improvements and enhancements are very welcome and appreciated.
Userlevel 7
THE HUB once again will continue to set the standard for how a vendor support group and forum should be run. All great improvements and enhancements are very welcome and appreciated.

Thanks for the praise! We couldn't do it without users like you!

Glad to have you along for the ride.