General Discussion

187 Topics

Please explain the difference between PartnerWorks to PartnerWorks Plus service in max. 3! sentences

I already read your very much advertising touched explanation of “extreme works” and listened to the video but up to now I don’t know the difference! between both “works” and “works plus”.So please keep it short and sweet - 3 sentences to explain the differenceThanks a lotWolfgang

Buying used switch on ebay, howto get updates?

I'm looking to buy an used Summit x440-24t switch on ebay. Is it possible to get updates to this switch without a support contract?

Don't you offer a chat?

Hi extreme fellows,just a simple question for a quick answer - don’t you offer a chat?If yes please mail me the link - I couldn’t find one.Wolfgang Erbe

Administration of the support portal user

Hello Community!How can the users assigned to my company (customer) in the Extreme Networks Support Portal be viewed and managed? I have searched intensively but unfortunately I have not found a possibility. Is there a list of all users and if so, who is authorized to manage them?Background to my qu...

2020 Extreme User Conference Registration Is Open!

Extreme Connect, our annual user conference, is going virtual for 2020 and we’re inviting all customers and partners across the globe to join us for this complimentary, technology-first event from the comfort and safety of home! Registration for the September 16-17 program is now open! Virtual sessi...

What to Expect: New GTAC Case Statuses

What changes should I expect to see in regards to the case status portion of a case via the Extreme Support portal? Starting July 9, 2020 customers can expect the following case statuses depending on the case type: For non-escalation cases New Value Previous Value Def...

Article Customer Experience Survey Reminder & Drawing

Extreme Networks is currently conducting a customer experience survey! If you haven't done so, we would greatly appreciate your responses! This survey will help us discover our shortcomings and areas where we can provide better support. Further, any customer or partner who completes the survey will...

Partner Logo Usage

Hi, We’re interested in incorporating the Extreme Networks logo into our USM Anywhere product, and would like formal approval to use the logo. And, we have a formal Letter of Agreement we’d appreciate having processed. Please advise who I can work with on this request. Thanks, GM...

Support lookup by serial number

Is there a way through the Extreme Networks portal to look up a serial number and find out the support information on that equipment? I do not have contract information.

What means Summit model names?

For Example , Summit x150 Summit x250 Sumiit x440 Sumit x480 etc… what mean’s this number? I look forward to your responses. thank you.

Does Extreme Networks devices support HVDC power?

I wonder if Extreme Networks devices support HVDC power? I didn’t find any related documents. We are about to deploy HVDC power system and want to verify compatibility with our current Extreme networks equipment.

Removed Solved Marking for Post

So I created a question post to the group and accidentally clicked the “solved” icon on the wrong reply and now the question is labeled as solved, credit has been given to the wrong member and I cannot find a way to reverse the selection. I need to remove the designation and apply it to the member w...

Lets talk about aquariums

I want to talk about aquariums because I want to buy one for my office. I work in an IT company and I like the idea of an aquarium for relaxing the eyes. Is it easy to maintain? What suggestions do you have on that?

Article Now Available: Preview Text in Email Notifications!

Good news, everyone!As of this morning (Eastern), our community platform now allows the option to add a preview of a post’s contents in email notifications! This has been the most requested addition since we launched The Hub on this platform almost a year ago and I’m happy to have it delivered. As s...

How to find the Pre Sales Tool or do an estimate?

Hi could you help me to find the pre sales tool for do estimates please.

Article Aerohive Support Integration Information

Aerohive Support Integration End User FAQAs we've done with prior acquisitions, Extreme will publish a list of Frequently Asked Questions around our support and services integration of Aerohive. For any of our new customers joining us from Aerohive, there are currently no changes to the existing pr...

Article Extreme Networks Completes Acquisition of Aerohive Networks

It’s official! Extreme Networks completes acquisition of Aerohive Networks to help customers accelerate their digital transformation efforts. More information: https://investor.extremenetworks.com/news-releases/news-release-details/extreme-networks-completes-acquisition-aerohive-networks

Article Issues with RMAs being shipped into Mexico

Due to a new regulatory requirement from the government of Mexico, Extreme Networks is seeing delays in being able to provide replacements for open RMA cases. Extreme Networks is currently working to provide information to meet these new requirements in order to resolve this issue and return to norm...

EXPORT ECCN CLASSIFICATION REQUEST

Can you provide the ECCN classification for part EX-10925 550W AC Power Supply module for Summit switches, Front-toBack airflow. Assume EAR99. Thank you. Cliff

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Article Customer Experience Survey Reminder & Drawing

Article Now Available: Preview Text in Email Notifications!

Article Aerohive Support Integration Information

Article Extreme Networks Completes Acquisition of Aerohive Networks

Article Issues with RMAs being shipped into Mexico

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