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Can't configure AP230 on ExtremeCloud IQ, getting Error 9

  • 16 September 2020
  • 4 replies
  • 47 views

I bought 3 AP230 on eBay, I created an account on ExtremeCloud IQ, and when I start the configuration by entering the devices SN I get the same error for the 3 of them:

"Error 9: The device appears to be in use by another VIQ."

 

Here are the serial numbers:

02301404251071

02301404251089

02301404251580

 

Any advice would be greatly appreciated!

Thank you!

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Best answer by Sam Pirok 16 September 2020, 15:41

Those devices should be free to add to your inventory at this time, could you please try adding them one more time?

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4 replies

No apologies at all, thank you thank you thank you for unlocking them!!

They are all good to go now!

 

Have a great day,

 

- Ric

 

Userlevel 4

My apologies, that last AP should be free now as well. 

Awesome, thank you so much for the quick turn around!

It worked for 2 of them, but for 02301404251580 it still says “The device appears to be in use by another VIQ.".

 

Can you please unlock this as well?

 

Blessings,

 

Ric

Userlevel 4

Those devices should be free to add to your inventory at this time, could you please try adding them one more time?

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