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Ridgeline 4.0 installation problem: Problem in Database creation


Userlevel 4
Create Date: Jul 9 2013 1:07PM

Hi,

My problem is very easy to describe:

I can't install Ridgeline 4.0 because it always finish installation with the following message:

Problem in Database creation
Database Creation:
Ridgeline 4.0 installation could not be continued because
Ridgeline 4.0 database creation has failed. Exit code: 0

Host OS: Windows 7 Pro 64b (fresh install)

I tried to install the 32 et 64b version of Ridgeline 4.0: same problem.

EDIT:
I tried to install Ridgeline 4.0 32b on the Windows XP mode (Virtual PC) on the same host:
Installation is working fine !

The problem seem to be only with Windows 7 Pro 62b

Any idea ?...
(from Lauville)

12 replies

Userlevel 4
Create Date: Jul 10 2013 11:42AM

Hi,

we have the same problem with a installation on a new windows 2008 R2 server.

Any news or updates??

BR
Rene
(from rene.schmid)
Userlevel 4
Create Date: Jul 10 2013 11:52AM

I work several years with Ridgeline 3.1 in a virtual machine with linux CentOS and have tested Ridgeline 4 also in a linux box - it works fine.

If Ridgeline in a virtual linux box you has more flexibility with linux (e.g. cli, tftp, scp) and the virtual envoriment (e.g. snapshot).

Regards,
Elwood (from Peter_Eschholz)
Userlevel 4
Create Date: Jul 11 2013 8:00AM

Hi,

Please to know that Ridgeline is working fine with VM under CentOS, but I bought 3 licenses of Ridgeline 4.0 and I MUST install them on Windows 7 Pro 64b (Ridgeline 32 or 64, don't mind..)

I can read in "Ridgeline_4.0_Install_Note.pdf" :
The Ridgeline software can be installed on systems running Windows Vista, XP, Windows 2003 server, Windows 2008 server, or Windows 7 (Ridgeline 32-bit version only) or on systems running Red Hat Enterprise Linux version 5.

But it can't be installed on Windows 7 64b or Windows 2008 R2 !

Does it mean that Ridgeline can only be installed on Windows 7 32b ? Impossible to known !

Quality Control on Extreme Networks softwares seems to be VERY FAUTLY !

BR
Lauville

(from Lauville)
Userlevel 4
Create Date: Jul 11 2013 11:22AM

If you have bought Ridgeline you can open a service request on the esupport portal.

For my interrest, why you MUST install Ridgeline on windows system?
Have you Hyper-V in your windows server, you can create a linux box and test install Ridgeline.

Regards,
Elwood (from Peter_Eschholz)
Userlevel 4
Create Date: Jul 24 2013 9:59AM

Hi,

I had an "official" information from Extreme Network support:

Ridgeline 4.0 can ONLY be installed on the english version of Windows Vista, 7 or 2008 !
but it can ben installed on a french Windows XP..

No comment ....

Waiting for Ridgeline 4.0 SP1...
😞
(from Lauville)
Userlevel 4
Create Date: Aug 16 2013 12:18PM

Solution:

Once created the folder "PostgreSQL"
Find and susbituir the file "install.bat" by the attached.

The problem happens at address an install of the database within the file, making reference to the old version, like the folder does not exist, the problem arises.

Open the installer, follow the procedures, before being executed the installation of the database, replace the file! (Be fast)

File: install.bat

Content: below

postgresql-9.2.2-1-windows-x64.exe --mode unattended --unattendedmodeui minimalWithDialogs --superaccount postgres --superpassword postgres --servicename postgres --datadir "c:\program files\Extreme Networks\Ridgeline 4.0\database\db" --prefix "c:\program files\Extreme Networks\Ridgeline 4.0\Postgres 9.2"
(from Davi_Nunes)
Userlevel 4
Create Date: Aug 21 2013 8:04AM

Hi,

With the modification of the "install.bat", installation is OK, but Ridgeline doesn't work
(the db for Ridgeline is not created)

But I found a solution:

- Install Ridgeline 4.0 32b on Windows XP.
- Make a backup of the directory "C:\Program Files\Extreme Network\Ridgeline 4.0\database\db" (the 3 Ridgeline services must be stopped)
(create somewhere a empty directory named "database" and copy "db" in it)

- Start the Ridgeline 4.0 (tested only with 64b. version...) installer on Windons 7 64b. (non US)
- Just after the last "Next", during the begining of the installation, the "Ridgeline 4.0" directory is created under C:\Program Files\Extreme Network
- Copy the backup of the "database" in the Ridgeline 4.0 directory. Be fast... (=> ....Ridgeline4.0\database)
- No more "Problem in Database creation" ...
- Finish the installation (IP port, licence, ...)

Tested: Ridgelin 4.0 can work fine in Windows 7 64bits French...

The problem seem to be just a LITTLE bug in the install. package.
But, instead of re-package correctly their installer, Extreme Network prefer to reply "Sorry, Ridgeline 4.0 can only be installed on Windows 7 US".
Distressing...

It may probably work for Windows 2008 (non US) too....

Regards
Lauville
NB: Sorry for my really poor english.. 😉 (from Lauville)
Userlevel 4
Create Date: Aug 21 2013 10:48AM

Lauville
Precisely for this reason said to be fast in time to update the file once created the folder, since the modification should be made, that then he will run the bat file, if it falls at the time of the exchange he tries to run, happened this, and you will have to do this. (It is not necessary to make the windows XP, 7 or even 8 now works)!

Hugs. (from Davi_Nunes)
Userlevel 4
Create Date: Aug 23 2013 9:31AM

I'm sorry, but with Windows 7 Pro 64 bits FRENCH, i can't make it work !
It seems that the "install.bat" is not even launched by the ridgeline installer.

If someone is interested, i made a full installation notice for Windows 7 Pro French (doc in ....french!) for my technician.
This methode is a little bit "ugly" but, it works always fine, and is probably OK for other language version of Windows.

Regards
Lauville
(from Lauville)
Userlevel 4
Create Date: Aug 23 2013 10:59AM

Lauville wrote:

I'm sorry, but with Windows 7 Pro 64 bits FRENCH, i can't make it work !
It seems that the "install.bat" is not even launched by the ridgeline installer.

If someone is interested, i made a full installation notice for Windows 7 Pro French (doc in ....french!) for my technician.
This methode is a little bit "ugly" but, it works always fine, and is probably OK for other language version of Windows.

Regards
Lauville
hum .. I think I know where is the problem, the folder permissions, as the file was modified or put a new one, their permissions have been modified to avoid this problem, just add permission for "Everyone" with full privileges after installation and undo this modification permission.

Hugs!

(from Davi_Nunes)
Userlevel 4
Create Date: Oct 7 2013 11:46AM

Same problem in DB creation with a fresh install of Win 2003 SRV SP2, and Win 7 32 bits ... but ok on Redhat (from Pascal_Lurquin)
Hi my name is Antonio

I try to install ridgetline on windows 7 64 bits but have a problem with the instalation i saw a error message that say fail to create database error code 0, i try with the bath file but is not working.

can you help me to solve that issue.

Regards,

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