x250E-48p Wont Boot, KICM: bcm_linkscan_register failed for unit 0, error -3!


Hi All,

I have recently acquired a X250e-48p switch. The switch wont boot and constantly reboots, I got a console cable onto it and get the following error

Press and hold the to enter the bootstrap.
Starting Primary Bootloader ...

Extreme Networks

Running POST... PASSED
Version 1.0.3.5 Branch trunk by release-manager on Mon 06/30/08
Copyright 2003-2007, Extreme Networks, Inc.

Press and hold the to enter the bootrom.

Loading EXOS Image ...
Running Image ...
Starting ExtremeXOS 12.6.5b2
Copyright (C) 1996-2013 Extreme Networks. All rights reserved.
Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135; 7,448,045; 7,447,777; 7,453,874; 7,463,628; 7,483,370; 7,499,679; 7,502,374; 7,539,750; 7,522,516; 7,546,480; 7,552,275; 7,554,978; 7,558,273; 7,568,107; 7,577,996; 7,581,024; 7,580,409; 7,580,350; 7,584,262; 7,599,292; 7,602,721; 7,606,249; 7,606,240; 7,606,263; 7,613,209; 7,619,971; 7,646,773; 7,646,770; 7,649,879; 7,657,619; 7,657,635; 7,660,259; 7,660,894; 7,668,969; 7,672,228; 7,675,915; 7,689,678; 7,693,158; 7,710,993; 7,719,968; 7,724,734; 7,724,669; 7,733,899; 7,752,338; 7,773,507; 7,783,733; 7,792,058; 7,813,348; 7,814,204; 7,817,549; 7,817,633; 7,822,038; 7,822,032; 7,821,931; 7,823,199; 7,822,033; 7,835,348; 7,843,927; 7,856,019; 7,860,006; 7,889,750; 7,889,658; 7,894,451; 7,903,666; 7,908,431; 7,912,091; 7,936,764; 7,936,687; 7,944,942; 7,983,192; 7,990,850; 8,000,344; 8,055,800; 8,059,658; 8,072,887; 8,085,779; 8,107,383; 8,117,336; 8,117,657; 8,135,007; 8,139,583; 8,159,936; 8,160,074; 8,161,270; 8,174,980; 8,204,070; 8,208,418; 8,233,474; 8,255,996; 8,274,974; 8,279,874; 8,295,188.
KICM: bcm_linkscan_register failed for unit 0, error -3[i]!
KICM: bcm_linkscan_unregister failed for unit 1, error -3[i]!
KICM: bcm_linkscan_unregister failed for unit 1, error -3[i]!
KICM: bcm_linkscan_unregister failed for unit 0, error -3[i]!
KICM: bcm_linkscan_unregister failed for unit 0, error -3[i]!
insmod: cannot insert 'kicm.ko': Operation not permitted
insmod: cannot insert 'exstm.ko': unknown symbol in module, or unknown parameter
insmod: cannot insert 'ocpd.ko': unknown symbol in module, or unknown parameter
insmod: cannot insert 'exvlan.ko': unknown symbol in module, or unknown parameter
insmod: cannot insert 'exosipv6.ko': unknown symbol in module, or unknown parameter
insmod: cannot insert 'bcmpkt.ko': unknown symbol in module, or unknown parameter
Failed to open /dev/exosVlan (No such device or address)insmod: cannot insert './exvlan.ko': unknown symbol in module, or unknown parameter[/code]
I tried to boot off image 2 but had the same result. I then did some reading online and someone suggested to load a non existing config file by running config something, This didnt seem to help. I then decided to update the xos, So I downloaded the latest available for the switch which seems to be 12.6.5.2. Update completed successfully and cleared out all the configs. It rebooted and boot confirms its loading Starting ExtremeXOS 12.6.5b2 but still I get the same error message as above.

I am not quite sure how to run a hardware diagnostics to see if there is a hardware fault with the unit, or I am just doing something wrong

20 replies

Userlevel 6
Most times when you see errors like this during bootup there is a hardware problem.
You could use this procedure to install a complete new image on the switch and see if it boots properly.
http://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Use-the-Boot-Rom-Menu-to-Download-and-Install-a-New-Image-to-the-Switch
Hi Oscar,

That is the process I followed, although I didn't have the guide. Is there anyway i can run a diagnostics to identify a hardware failure or is this unit rubbish pile destined ?
Userlevel 6
If it did not boot up after a clean install of an image I think it is broken.
One thing that does stand out is there are 2 PSU led's on the front the bottom one does not illuminate at all, The other 3 LED's including another PSU led do illuminate. I am wondering its a power supply issue.
Userlevel 6
Bottom PSU led is for external PSU ( i think). I doubt this is a PSU issue as it does start to boot.
Userlevel 7
Bottom PSU led is for external PSU ( i think). I doubt this is a PSU issue as it does start to boot.Correct
http://documentation.extremenetworks.com/summit/Summit_Family_HW_Install/Switch_ovrvu/r_summit-x250e...
In that case probably not haha, Thanks Oscar appreciate the help anyway. Would have been awesome to get this switch working.
Userlevel 5
Hi, you might want to consider upgrading your BootROM version to 1.0.5.7 as there was a know issue with older bootROMs where the XOS image in both partitions returned errors when booting. This issue has since been resolved in updated BootROMs, and I can see you have a version from 2008. The current version is from 2012.

http://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-bootrom-on-a-Summit-switch/?...

All the best!
Hi Kawawa, Thanks very much I will definitely give it a go, I am guessing Ill need PMON 1.0.5.7 Do you know where I can get it from, Ive looked inside of esupport but I all can see in there are XOS images.
Okay so upon some searching, someone suggested that the Bootrom images are actually stored within the XOS image, Is this correct ? I didn't want to try it incase I turned it into a brick anymore.
Userlevel 7
Okay so upon some searching, someone suggested that the Bootrom images are actually stored within the XOS image, Is this correct ? I didn't want to try it incase I turned it into a brick anymore.That's only true for the chassis-based EXOS switches. The BootROM images are separate for Summits.
Myself or someone else will have to dig up instructions to load the BootROM file from the BootROM prompt since you're not able to get to the normal EXOS CLI prompt. PMON files are not provided on eSupport, but rather through TAC. I can also help get that to you when I'm back in the office tomorrow morning.
Okay so upon some searching, someone suggested that the Bootrom images are actually stored within the XOS image, Is this correct ? I didn't want to try it incase I turned it into a brick anymore.Thanks Drew, I really appreciate that.
Userlevel 6
Okay so upon some searching, someone suggested that the Bootrom images are actually stored within the XOS image, Is this correct ? I didn't want to try it incase I turned it into a brick anymore.The instructions to upgrade BootROM from BootROM are in GTACKnowledge:
http://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-bootrom-on-a-Summit-switch/
Okay so upon some searching, someone suggested that the Bootrom images are actually stored within the XOS image, Is this correct ? I didn't want to try it incase I turned it into a brick anymore.Hi Daniel, thanks for the reply but Kawawa already posted this how to above, I am just waiting on Drew to forward me the PMON file for the BootROM upgrade.
Userlevel 7
Hi Mark,
I've sent the file to you via email.
I made some revisions to the procedure outlined in the GTAC article Kawawa linked to. Those revisions were moved to the article’s internal notes. Unfortunately, this means you’ll have to contact GTAC for help through a remote session. This is because upgrading the bootrom from the bootrom requires debug-mode to get access to the correct upgrade commands. The full set of instructions is in the “internal notes” section of the article for the engineer to assist you. That said, I tested the bootrom upgrade procedure on one of our lab switches and can confirm that the written procedure is correct. Hopefully this fixes the problem so that you won't need an RMA.
Just to update everyone, Unfortunately it looks like this is indeed a hardware fault and will be RMA'd. I contact GTAC last night and would like to personally thank Sumeesh for his help and patience and truly outstanding support.

The switch would just not accept the Bootrom file to upgrade, It didn't even look like it tried to transfer the whole file. It started and would then stop before it got to to the end. The management port at this stage would also then completely drop offline and I would have to reboot to reconfigure the IP to get it back on the network.

A million thank you's to Drew and Sumeesh for your help and time, your guys are awesome! No questions from me for what hardware to keep buying in the future if this is the level of support I can expect.
Hi Drew , I ask you to help solve similar problemmy. Please send x250e-48p on the device , the last BootRom. Many thanks!
Userlevel 7

Hi Drew , I ask you to help solve similar problemmy. Please send x250e-48p on the device , the last BootRom. Many thanks!
Hi Alexandr, Welcome to The Hub!
You can download the file from our FTP server: http://tech.extremenetworks.com/ftp/ftp_new.aspx?file=summit-pmon_1.0.5.7.xtr

I also want to mention that I’ve seen similar errors on switches that need to be completely power-cycled with a 15-20 second delay in re-applying power. Have you’ve tried that already?
Based on Mark's experiences above, I'd bet that you'll need to RMA the switch.
Hello Drew. Thank you for the last bootrom. I understand that you can flash the bootrom only under fully load switch. So to me it does not help.
Unfortunately I communicate with you through a translator (Google), and do not quite understand about the ring off the power to the switch, I'm sorry.

Before switching the switch to maintain 15-20 seconds?

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