contract support


Hello! I have a doubt about the contract support, Does the support option
Next Business Day (NBD) AHR includes support in software and TAC?

3 replies

Userlevel 7
Hi Elba,

Yes, an NBD AHR contract does include software and TAC support.

-Brandon
¡Hello, Brandon! Thanks a lot for your answer, does the Next Business Day (NBD) AHR have any limitations on the replacement of parts?, such as parts, frecuency or any other. Regards Elba
Userlevel 7
Elba Garcia wrote:

¡Hello, Brandon! Thanks a lot for your answer, does the Next Business Day (NBD) AHR have any limitations on the replacement of parts?, such as parts, frecuency or any other. Regards Elba

There should not be any limitations on frequency of use for the NBD AHR contract. However, you will need to work with GTAC to verify that there is a hardware failure that warrants a replacement.

-Brandon

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