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Userlevel 5
If you're a user of our product documentation, we want to know how, why, and when you use it.

Prefer videos? Let us know! Have something you documented yourself because you couldn't find it in the docs? Tell us!

Please help us improve our documentation by completing this short survey about your usage and preferences. Survey closes Friday, September 16, 2016.

https://www.surveymonkey.com/r/WN55Z5L

Thank you!

12 replies

Userlevel 3
Here on the HUB are many users that have a good knowlege of network and Extreme equipment.
Maybe someone can share a case study on working environment, examples of working config, etc...
Maybe you can join the forces with them and make a good documentation?

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Jarek
Userlevel 6
Good stuff Christina. Thanks for taking this to the Community.

I'm sure they'll give you some great feedback.
Userlevel 7
bump
Userlevel 3
For me lots of known working sample configs are key, ones I can take and then adapt. I have had to create my own arsenal of sample configs.
Userlevel 3
Also XOS basically has 2 manuals, the Concepts and the Reference, there could be a 3rd, Advanced Troubleshooting ,its basically impossible to find many of the options available for example try to find information on the debug logs that can be create or on how to TCPDUMP the CPU, on JUNOS ( sorry ) it really easy to TCP dump the control plane to forwarding plane link, no special passwords needed.
Userlevel 6
simon bingham wrote:

Also XOS basically has 2 manuals, the Concepts and the Reference, there could be a 3rd, Advanced Troubleshooting ,its basically impossible to find many of the options available for example try to find information on the debug logs that can be create or on how to TCPDUMP the CPU, on JUNOS ( sorry ) it really easy to TCP dump the control plane to forwarding plane link, no special passwords needed.

Great feedback Simon. Thanks for sharing.
Userlevel 7
simon bingham wrote:

Also XOS basically has 2 manuals, the Concepts and the Reference, there could be a 3rd, Advanced Troubleshooting ,its basically impossible to find many of the options available for example try to find information on the debug logs that can be create or on how to TCPDUMP the CPU, on JUNOS ( sorry ) it really easy to TCP dump the control plane to forwarding plane link, no special passwords needed.

A manual describing the EXOS debug logging feature in detail, including many examples, would seem very useful.
Userlevel 6
20 years using Extreme and what Simon says has been a repeating item that many of us bring up form time to time. After being very active on The Hub one of the common threads that comes up over and over again seems to be basic configuration questions or interoperability questions. I think a 3rd manual would be a best practices with configuration examples of the most common scenarios out there. I know you have the concepts guide but it can be a bit fragmented and hard to follow sometimes for those just being introduced to Extreme as it tends to focus on specific elements and types of configurations and not a complete network so you have to kinda know that you need to set up several different things and sometimes get lost or have issues because you missed a step or you did one thing first and it should have been last. Anyways great to see this kind of discussions going on...
Userlevel 5
Reminder: Survey closes September 16th! We really appreciate all the feedback we've gotten so far!
Userlevel 4
The documents are fine for scratching the surface.If you need deeper information f.e. to see which functions you can combine in a design and the used dependencies in deep, there is no documentation at all. We discuss that for years with management and there is no change ...
Most of our knowledge is based on try and error (having all designs up and running in our testing area before installing at customer sites) or deep debugging with GTAC. That takes too much time and with other vendors we have less problems of combined functions and deep documentation.
Userlevel 7
Volker Kull wrote:

The documents are fine for scratching the surface.If you need deeper information f.e. to see which functions you can combine in a design and the used dependencies in deep, there is no documentation at all. We discuss that for years with management and there is no change ...
Most of our knowledge is based on try and error (having all designs up and running in our testing area before installing at customer sites) or deep debugging with GTAC. That takes too much time and with other vendors we have less problems of combined functions and deep documentation.

100% agree !!!

Why are the whitepapers not released and kept a secret ?
Userlevel 6
Survey is closed.

Here's the survey outcome:

https://community.extremenetworks.com/extreme/topics/thanks-for-your-documentation-feedback-heres-wh...

The real important part comes after that.....action.

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