https://community.extremenetworks.com/t5/aerohive-migrated-content/unable-to-access-data-license-error-but-all-licenses-are-valid/m-p/84002#M10084 <P>Unfortunately that sounds like an issue you'll want to work with support on. I see you mentioned you've made a case, I would suggest raising the priority on your case to see if you can get a faster response from our support team. </P> Tue, 03 Mar 2020 23:55:59 GMT samantha_lynn 2020-03-03T23:55:59Z https://community.extremenetworks.com/t5/aerohive-migrated-content/unable-to-access-data-license-error-but-all-licenses-are-valid/m-p/84001#M10083 <P>Hello everyone,</P><P>&nbsp;</P><P>we are experiencing one serious issue with our HiveManager NG, the issue started 2 weeks ago.&nbsp;</P><P>The admins are able to log in but no data is present in the dashboard ( sometimes shows the data ) and under "Summary" returns the error "Unable to access data" ,&nbsp;30 seconds later pops the window to accept the EULA Agreement, the document is a little bit awkard because the data in it no longer valid is, it says something about EULA 2017. I am not able to see any organizations anymore, once in a while pops up the yellow bar that a license has expired but none of them are expired, I have already orderd a test license to test it but the issue still persists. I have already contacted the support but no one has called. The errors are varying between "Unable to access data" , "An unknown error has occured" , " One of your license has expired" . </P><P>&nbsp;</P><P>The server is a VM and it's running on SSD , 32GB RAM and 8 cores. I don't see any performance issue in the management console, the services are all up and running. </P> Tue, 03 Mar 2020 21:39:33 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/unable-to-access-data-license-error-but-all-licenses-are-valid/m-p/84001#M10083 info43 2020-03-03T21:39:33Z https://community.extremenetworks.com/t5/aerohive-migrated-content/unable-to-access-data-license-error-but-all-licenses-are-valid/m-p/84002#M10084 <P>Unfortunately that sounds like an issue you'll want to work with support on. I see you mentioned you've made a case, I would suggest raising the priority on your case to see if you can get a faster response from our support team. </P> Tue, 03 Mar 2020 23:55:59 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/unable-to-access-data-license-error-but-all-licenses-are-valid/m-p/84002#M10084 samantha_lynn 2020-03-03T23:55:59Z