topic I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ? in Aerohive Migrated Content

I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ?

swann — Thu, 28 Mar 2019 19:57:29 GMT

I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ?

Re: I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ?

ashley_finch — Thu, 28 Mar 2019 20:04:35 GMT

Could you provide a screenshot of this? Is there a message about licencing being shown on this page? If a licence has expired and you have more devices than licences it will "lock" to the monitor page.

Re: I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ?

swann — Thu, 28 Mar 2019 20:18:31 GMT

What can I do ? I delete by error the encryption key expired i hope that will not affect my devices.

How can I solve this issue ?

Re: I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ?

ashley_finch — Thu, 28 Mar 2019 20:24:09 GMT

Deleting the old key won't cause an issue.

Two options:

Acquire a licence for the 4 devices is probably best the long term solution

Alternatively, unmanage 4 of the devices (use the tickbox to select 4 > actions > change management status > unmanage devices.

In an unmanaged state, the devices function as usual, but are unable to have updates pushed to them

Re: I can't do anything on the cloud aerohive manager. The website can't load anything but only load the monitor. Could you tell more about this ?

swann — Fri, 29 Mar 2019 15:42:26 GMT

Thx for helping !!