We're having a problem determining the cause of frequent client disconnects.

dschimka — Tue, 25 Jun 2019 03:44:14 GMT

We have ~18 wireless clients ( Raspberry Pi3B+ ) in a manufacturing clean room.

We get reports that they're disconnecting frequently but have been unable to determine the cause. Any help is appreciated, thank you.

Re: We're having a problem determining the cause of frequent client disconnects.

ashley_finch — Tue, 25 Jun 2019 15:24:22 GMT

Hello,

To understand the issue better could we get some further detail?:

Which AP model(s) do they connect to and which version(s) of firmware?

Do they drop the connection at the same time? How frequent and for how long do they drop out for? Do they reconnect by themselves?

Connected to the 2.4 or 5GHz?

Can you run a "show station" and "show int wifi0"/"show int wifi1" command and maybe "show acsp neigh" as well on the AP/through HiveManager CLI access and provide outputs? This way we can have a look for potential interference and see the SNR of the connected devices.

Sorry for all the questions, but it will help narrow down the cause!

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We're having a problem determining the cause of frequent client disconnects.

Re: We're having a problem determining the cause of frequent client disconnects.