https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84837#M10430 <P>Mr. Pirok,</P><P>I appreciate you taking the time to answer my question. I have asked several engineers about the health score to no avail. As for the sporadic connectivity we are working with one of Extreme Network engineers to resolve this but if we get nowhere I may reach back out for your insight. Again I thank you!</P> Wed, 06 Nov 2019 03:52:14 GMT tjones71 2019-11-06T03:52:14Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84835#M10428 Why do all of my AP 230's have a device health score of 6/100? The device is up and working with active clients reporting sporadic connectivity. Hardware score is 100 but the Config/Firmware score is 30/100. What quantifies this score? Wed, 30 Oct 2019 22:54:28 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84835#M10428 tjones71 2019-10-30T22:54:28Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84836#M10429 <P>We currently have a known issue with the health scores where the scores are not reporting accurately. For the sporadic connectivity issues, if you could grab tech data from an AP while it's having the issue and send that to me at communityhelp@aerohive.com, I can review it and let you know if I find anything helpful. </P> Thu, 31 Oct 2019 03:33:03 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84836#M10429 samantha_lynn 2019-10-31T03:33:03Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84837#M10430 <P>Mr. Pirok,</P><P>I appreciate you taking the time to answer my question. I have asked several engineers about the health score to no avail. As for the sporadic connectivity we are working with one of Extreme Network engineers to resolve this but if we get nowhere I may reach back out for your insight. Again I thank you!</P> Wed, 06 Nov 2019 03:52:14 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84837#M10430 tjones71 2019-11-06T03:52:14Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84838#M10431 <P>HI Sam,</P><P>This issue is rampant for us lately! When we get reports of wifi issues over the last few weeks - almost every time we check the AP, the device health is at 6/100. We reboot the AP and sometimes it helps and sometimes it doesn't.</P><P>What can we do? We are running 130, 230, 250, and 550 APs (most 130). All are running HiveOS 10.0r7a</P> Fri, 08 Nov 2019 00:12:14 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84838#M10431 halvorson_craig 2019-11-08T00:12:14Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84839#M10432 <P>Hi Craig, we have several tickets filed with our engineering team to resolve the score card issue.. If you'd like to open a support case, we can add you to those tickets and update you on our progress. For now, it's best not to use those scores for troubleshooting. </P> Fri, 08 Nov 2019 00:17:52 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-do-all-of-my-ap-230-s-have-a-device-health-score-of-6-100/m-p/84839#M10432 samantha_lynn 2019-11-08T00:17:52Z