topic Re: AP 122 and AP 130 Update Error in Aerohive Migrated Content

AP 122 and AP 130 Update Error

bruno_borghini — Thu, 27 Feb 2020 08:12:40 GMT

When I try to update the AP to the latest firmware 10.xxxx I have an error and I can't do any type of update

AP 122 HiveOS 8.xxx

AP 130 HiveOS 6.5.xxx

Thank you

Re: AP 122 and AP 130 Update Error

samantha_lynn — Thu, 27 Feb 2020 22:52:21 GMT

Can you share a screen shot of the error you're seeing when you try to update your APs firmware? If you click on Device Update Failed on the Manage page, you should see details of the failure.

Re: AP 122 and AP 130 Update Error

bruno_borghini — Fri, 28 Feb 2020 21:47:11 GMT

This is the error that displays for both APs, in AP122 it has been updated to version 10.xxx but I cannot find the rule and it always displays the same error.

Thanks to the availability

Re: AP 122 and AP 130 Update Error

samantha_lynn — Fri, 28 Feb 2020 22:24:56 GMT

Thank you for that screen shot. Could you enable Capwap debugs, try the update again, wait for that fail and then pull tech data for me to review? If you'd like to send that tech data to me directly my email is communityhelp@aerohive.com.

This guide reviews how to enable CAPWAP debugs: https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs

This guide reviews how to get tech data from the CLI of the AP: https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI