topic Access point with disabled radios still works. I wonder how it is possible. in Aerohive Migrated Content

Access point with disabled radios still works. I wonder how it is possible.

marek_szymonsk1 — Tue, 16 Apr 2019 18:18:50 GMT

Hi colleagues,

HiveManager 12.8.3.3-NGVAFEB19

AP630 - 10.0r4

I switched off both radios, saved and updated configuration. Access point shows WiFi0 and WiFi1 power Down. But it still supports clients. From CLI I can see that radios are UP. Have you seen this before? I'm wondering how it is possible.

I tried also with AP650 - same issue.

But

I did same test with AP390 - and it works as expected, radio is off.

It looks very weird to me. I used to work with HiveManager Classic and changed to HiveManager 12 not so long ago. Maybe I'm doing something wrong. I appreciate any feedback.

Marek

Re: Access point with disabled radios still works. I wonder how it is possible.

samantha_lynn — Tue, 16 Apr 2019 21:26:22 GMT

Thank you for those screen shots, that would suggest to me that the update isn't going through properly. Could you SSH in to an AP, enable the following debugs, push a complete configuration out to the device again, get tech data, and email that to me at communityhelp@aerohive.com? The debugs will tell me if the update had any issues and the tech data will have your running configuration in there, so I can check to see what configuration commands were applied to the AP to see if your settings are making it out or not.

CAPWAP debugs:

_debug capwap info

_debug capwap basic

_debug capwap stat

These will be erased if the AP reboots. You can also manually disable these at any time by adding "no" to the start of the command; for example "no _debug capwap info".

How to get tech data:

HiveManager (formerly NG)-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

Or from the device CLI if that's easier-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

Re: Access point with disabled radios still works. I wonder how it is possible.

samantha_lynn — Fri, 19 Apr 2019 03:01:11 GMT

Thank you for sending that data to me. I'm not seeing the wifi no/shut command in the running configuration. I think at this point we'll need to open a support ticket to investigate why the update isn't applying correctly.

Re: Access point with disabled radios still works. I wonder how it is possible.

marek_szymonsk1 — Fri, 19 Apr 2019 13:10:36 GMT

Will you do that or I must open a support ticket?

Marek

Re: Access point with disabled radios still works. I wonder how it is possible.

samantha_lynn — Fri, 19 Apr 2019 16:59:01 GMT

It would be best for you to open it so you can fill in all your personal and case details. For your account, you would want to contact your partner to open a case. If you're unsure who to contact for your Aerohive partner, I can assist with this, just let me know.

Re: Access point with disabled radios still works. I wonder how it is possible.

marek_szymonsk1 — Fri, 19 Apr 2019 17:13:10 GMT

Thank you,

I opened new case. Case Number: 00269454

Marek

Re: Access point with disabled radios still works. I wonder how it is possible.

marek_szymonsk1 — Fri, 19 Apr 2019 17:28:34 GMT

Case was closed because my support contract was purchased for VAD support, whatever that means.

I must contact my distributor.

Marek