topic Re: No Summary Data in Dashboard in Aerohive Migrated Content

No Summary Data in Dashboard

AnonymousM — Mon, 17 Dec 2018 17:04:50 GMT

HMNG 12.8.2.2 on premise suddenly stops showing Client Data in dashboard-view.

TOP-Applications, TOP-Usage, etc. is empty.

Time settings in VHM and AP are fine, CAPWAP to APs is established.

Re: No Summary Data in Dashboard

samantha_lynn — Mon, 17 Dec 2018 22:13:10 GMT

Would you be able to send me tech data from an AP connected to the HiveManager? I'd like to confirm that the reporting files sent from the APs to the HiveManager that are needed to fill in those reports are getting through (.lpr files). If you would rather send the tech data to me directly, my email is communityhelp@aerohive.com.

To get tech data from HiveManager (formerly NG, cloud.aerohive.com):

Tools> Utilities> Get tech data> Check the box next to the device> Get tech data (blue button at the top of the page this time).

This guide reviews how to get tech data from the CLI of the AP in case that is more convenient: https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

Re: No Summary Data in Dashboard

a_stan — Tue, 26 Mar 2019 17:16:39 GMT

I'm experiencing the same. Was there a solution found for this?

Re: No Summary Data in Dashboard

AnonymousM — Tue, 26 Mar 2019 17:46:13 GMT

Solution: Reboot HMNG

Support told us to increase RAM from 24GB to 32GB - HMNG works fine till now. We will Update to 12.8.3.1 next week to resolve display-issues.

Re: No Summary Data in Dashboard

hsamarth1 — Thu, 12 Mar 2020 20:21:03 GMT

Hi Facing the same challenge for 19.5.1.7 version on premise HM VA.

Re: No Summary Data in Dashboard

samantha_lynn — Thu, 12 Mar 2020 21:06:45 GMT

Could you send me tech data from one of your APs so I can check for failing reporting packets?