https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85852#M10855 <P>Sam, you are a star, all working on the Connect Instance System.</P><P>&nbsp;</P><P>As always thank you for you valued help</P><P>&nbsp;</P><P>Andy</P> Wed, 08 Jan 2020 05:42:34 GMT andyspeak1969 2020-01-08T05:42:34Z https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85850#M10853 <P>Happy New year.</P><P>&nbsp;</P><P>I (hopefully) thought that the web interface would revert to the basic model after the trial had finished, but obviously I was incorrect. I cannot use or update my 2 AP's that are currently on my home network. </P><P>&nbsp;</P><P>Can anyone point me in the right direction to resolve this. I would prefer to use the free version as I only use 2 AP's.</P><P>&nbsp;</P><P>Andy</P><P>&nbsp;</P> Sun, 05 Jan 2020 03:19:06 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85850#M10853 andyspeak1969 2020-01-05T03:19:06Z https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85851#M10854 <P>Happy New year Andy! There is unfortunately no way to convert a Select (full featured) version of the ExtremeCloud IQ instance to a Connect (limited feature) version. You would need to register for a new ExtremeCloud IQ instance and choose to use Connect at the end of the registration process. This guide reviews how to register for Connect: https://thehivecommunity.aerohive.com/s/article/Registering-for-HiveManager-Connect</P><P>&nbsp;</P><P>I've emailed you a temporary key to get you back in to your Select instance one more time. You'll want to remove the APs from your Select device inventory and add them to your Connect inventory. This guide reviews how to do this: https://thehivecommunity.aerohive.com/s/article/Adding-and-Removing-Devices-in-HiveManager</P><P>&nbsp;</P><P>If you would like to register for the Connect instance using the same email address you registered with last time, please click on the silhouette icon in the top right hand corner&gt; Global Settings&gt; Account Management&gt; Open your user record&gt; and change the email address the user record is using, so you can register with the original email address when setting up your Connect account. </P> Mon, 06 Jan 2020 21:20:52 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85851#M10854 samantha_lynn 2020-01-06T21:20:52Z https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85852#M10855 <P>Sam, you are a star, all working on the Connect Instance System.</P><P>&nbsp;</P><P>As always thank you for you valued help</P><P>&nbsp;</P><P>Andy</P> Wed, 08 Jan 2020 05:42:34 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/my-trial-has-expired-and-i-cannot-access-the-web-interface/m-p/85852#M10855 andyspeak1969 2020-01-08T05:42:34Z