topic Re: Hi, I'm facing the an issue with AP 230 currently running HiveOS 6.5r4. I have changed authentication "Device Update Failed". How will I be able to update the change please? in Aerohive Migrated Content

Hi, I'm facing the an issue with AP 230 currently running HiveOS 6.5r4. I have changed authentication "Device Update Failed". How will I be able to update the change please?

Joseph_Chacko — Tue, 03 Dec 2019 17:12:11 GMT

Hi, I'm facing the an issue with AP 230 currently running HiveOS 6.5r4. I have changed authentication settings of an SSID and deployed the network policy. All the APs is showing , "Device Update Failed".

How will I be able to update the change please?

Re: Hi, I'm facing the an issue with AP 230 currently running HiveOS 6.5r4. I have changed authentication "Device Update Failed". How will I be able to update the change please?

samantha_lynn — Tue, 03 Dec 2019 20:35:41 GMT

If you click on the Device Update Failed message, what are the details of the update failure? Also, which HiveManager platform are you using? This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

Finally, could you confirm that your firewall and any content filters are allowing the following ports to pass outbound traffic?

UDP 12222

TCP 22

TCP 443

HTTP 80

Re: Hi, I'm facing the an issue with AP 230 currently running HiveOS 6.5r4. I have changed authentication "Device Update Failed". How will I be able to update the change please?

Joseph_Chacko — Tue, 03 Dec 2019 21:49:04 GMT

Hi,
Please see the error details when I hove the mouse on the alarm:

[cid:image002.png@01D5A9DE.C6C857F0]

I am not sure which platform we are using, these are the details I could gather:
VIQ Management
VIQ Name:
VHM-LZDPYLNI

· Data Center Name: Amsterdam
· Redirector Host: redirector.aerohive.com
· Switch Connection Host: ie.extremecloudiq.com
· CAPWAP Master Host: ie-cwm.extremecloudiq.com
· CAPWAP Server Hosts: ie-cws-3.extremecloudiq.com,ie-cws-8.extremecloudiq.com,ie-cws-2.extremecloudiq.com,ie-cws-0.extremecloudiq.com,ie-cws-1.extremecloudiq.com,ie-cws-7.extremecloudiq.com,ie-cws-4.extremecloudiq.com,ie-cws-5.extremecloudiq.com,ie-cws-6.extremecloudiq.com
· Firewall Configuration Guide: https://cloud.aerohive.com/support/Amsterdam.html
· Build Id: 2019-11-29-02.19.15
· Build Version: 19.10.5.16
· VIQ Id: 21495

Regarding firewall, we are not managing the same and I will find it for you. Can you please tell us from what IPs are they should be allowed? I mean the Aerohive IPs.
Thanks

With Best Regards,

Joseph Chacko
Lloyds IP | Technical Services Network Engineer

Tel: 01744 414141
109 Mere Grange, Elton Head Road, St Helens, WA9 5GG

Technology.
Vision.
Value.

Check out our new website www.lloyds-ip.co.uk<>

Re: Hi, I'm facing the an issue with AP 230 currently running HiveOS 6.5r4. I have changed authentication "Device Update Failed". How will I be able to update the change please?

samantha_lynn — Tue, 03 Dec 2019 23:36:24 GMT

I'm sorry, that image didn't come through, could you try emailing it to me at communityhelp@aerohive.com instead? You should be able to find the IP addresses of the APs on the Manage tab of your HiveManager, those are assigned by your network so I don't know what they are.