topic Access points keeps disconnecting users in Aerohive Migrated Content

Access points keeps disconnecting users

levente_vadai — Wed, 31 Oct 2018 22:58:00 GMT

Hi,

One of our clients has an issue with approx 6 months ago replaced Aerohive AP250. It continuously keeps disconnecting users, this issue is more noticeable at roaming. After the device is connected a new AP, takes up to a minute to reach internet properly, and can be disconnected within a few mins again.

There are 4 APs installed and clustered, PoE 802.3af, Cisco Catalyst 2960-S, PoE Utilization is 42%.

Current OS is HiveOS 8.3r3 build-192839

I've seen people had similar issues in the past, would this be resolved if I upgrade to the latest version?

I have log files saved I can share with you.

This is an ongoing issue more than half a year and it is getting really frustrating for everyone in the office.

Could you please give me an advice for direction to resolve this?

Kind regards

Levente Vadai

RE: Access points keeps disconnecting users

dsouri — Wed, 31 Oct 2018 23:17:00 GMT

Hello,

This may be a compatibility issue with the Switch and AP that can be resolved by Enabled LLDP in hivemanager and the Cisco Switch,

AP250s will function better with power being auto-negotiated using LLDP to be AUTO/AT

Can you SSH to the AP and run the command:

show system power mode

show lldp

And provide the Output?

Also, In the log of the AP, are there any remarks about Reboots/Reboot Reason?

Hope this helps,

David Souri

HiveCommunity Moderator

RE: Access points keeps disconnecting users

levente_vadai — Wed, 31 Oct 2018 23:44:00 GMT

Hi David,

Than you for your answer.

Can I find this from the cloud portal, I'm unable to SSH to the APs?

Thanks

Levente

RE: Access points keeps disconnecting users

dsouri — Fri, 02 Nov 2018 00:47:00 GMT

If you are using NG, you could select the AP from Monitor Page -> Actions -> Advanced -> SSH Client

And enter the commands there for an output,

Happy to help,

David Souri

HiveCommunity