topic Re: AP130 stops working after more than a few clients connect. Is this a configuration issue? in Aerohive Migrated Content

AP130 stops working after more than a few clients connect. Is this a configuration issue?

cfarlie — Wed, 24 Oct 2018 18:25:02 GMT

AP130 stops working after more than a few clients connect. Is this a configuration issue?

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

samantha_lynn — Wed, 24 Oct 2018 20:19:51 GMT

When you say it stops working, are you unable to pass traffic, are the users disconnected, no new users can connect but the old users can still pass traffic, or something else? Also, when they do stop working, would you be able to grab tech data from the AP so we can try to see what's going on at the time of failure?

This guide will show you how to collect tech data via the CLI- https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

If you can let me know what HiveManager platform you are using, I can tell you how to get tech data from the GUI; HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com).

If you could email the tech data to me at communityhelp@aerohive.com, I'll let you know what we find.

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

cfarlie — Wed, 24 Oct 2018 22:23:17 GMT

We are unable to pass traffic. The users appear to still be connected. I am using Hivemanager. I cannot seem to connect using HiveManager Classic. Does the require a separate account? I would appreciate the info on collecting the data from the GUI.

Thanks,

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

samantha_lynn — Thu, 25 Oct 2018 01:15:05 GMT

Thanks for clarifying for me. You would typically only have one or the other, we want to manage all of the Aerohive devices in one place to avoid configuration issues. In HiveManager you can get tech data by going to Tools> Utilities> Get tech data> Check the box next to the AP> Get tech data (at the top of the page this time).

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

cfarlie — Thu, 25 Oct 2018 19:39:17 GMT

When I click on “tools” nothing happens. IT redraws the screen but I do not get any new menus and “Utilities” is nowhere to be found.

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

samantha_lynn — Thu, 25 Oct 2018 19:54:45 GMT

Are you using HiveManager Connect? This is the free version of HiveManager and does not include some features such as the Tools tab. If this is the case, our only option is to follow the guide for getting tech data via CLI. If you are using HiveManager Select, please send me a picture of what you are seeing to communityhelp@aerohive.com and I'll see if we need to open a case for this issue.

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

cfarlie — Thu, 25 Oct 2018 21:02:10 GMT

here is the log.

Re: AP130 stops working after more than a few clients connect. Is this a configuration issue?

AnonymousM — Thu, 25 Oct 2018 21:43:48 GMT

Tim,

Are your clients connecting to the 2.4 GHz radio because thats all they support? The show station command within that log file shows most of your devices there. Several of the devices are also connecting at a pretty weak RSSI (-75 dBm or worse). The show int wifi0 command shows channel utilization rather high as well. But this can because it's actually being used. But it could also be impacted by the neighbor AP on channel 3 that is visible from the show acsp neighbor command. The 2.4 GHz radio has a high% of retries and CRC errors too:

1321919 rx Retries

18% rx retry rate

33769472 rx CRC errors

69% rx CRC rate

As well as lots of channel switches for the short ~<3 days of uptime - 6681 channel switches

The 5 GHz channel has very low utilization. I'd try to connect to the RCSAEROHIVE-5G SSID with some of the devices to see if things change.