topic Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices. in Aerohive Migrated Content

I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

AnonymousM — Fri, 26 Oct 2018 02:41:13 GMT

I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

samantha_lynn — Fri, 26 Oct 2018 02:55:54 GMT

Thanks for letting me know, I've created a technical support case for this issue, I've taken personal ownership of the case, and I'll make sure that gets where it needs to go for you. I'm very sorry for the frustration here, but hopefully we can get this resolved for you in the case very soon.

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

dweide — Tue, 27 Nov 2018 00:11:12 GMT

Got the same problem with our on premise 12.8.2.2-NGVASEP18.

Any solution available?

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

samantha_lynn — Tue, 27 Nov 2018 00:28:26 GMT

Hello @Detlev Weide , thanks for letting me know. Would you be able to open a case with your Aerohive partner about this? For an on premises deployment, a good first step for this would be to check the resources dedicated to the HiveManager to make sure we haven't run out of space anywhere, and to try to reboot the HiveManager.

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

oliver_eve — Fri, 18 Jan 2019 00:30:15 GMT

Was there a fix for this? We've had to reboot our server and since its come back we cant do anythin with our access-points. Everything hangs and shows the above error

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

samantha_lynn — Fri, 18 Jan 2019 01:41:41 GMT

If you are running in to this issue unfortunately we don't have a work around at the moment and I would encourage you to open a technical support case for further troubleshooting.

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

aorangi_vaia — Mon, 26 Aug 2019 05:17:24 GMT

Hi There, I am currently having this issue. It started after renewing licences on our devices. I tried to launch a service inquiry but I'm new and can't do that.

I'm all ears if anyone has a solution

Re: I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

samantha_lynn — Mon, 26 Aug 2019 20:19:09 GMT

Hi Aorangi, I've emailed you directly with our options for creating a case for this issue, please let me know if you have any questions.